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K55 RGB Pro update failure v1.1.13 to v1.2.18


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Dear support,

I am trying to update my K55 RGB Pro keyboard to v1.1.13.

Each time I try to update I get the message update failure and the keyboard shuts down, I have to unplug it and plug it back in to get it working again.

Every time I reconnect the keyboard after a failed update, it appears as a duplicate in iCUE

I tried to do a reset by hold down FN+F4 or Pup+PDown or ESC but nothing changes.

The keyboard does not seem to reset

I am on iCUE 4.30.162.
Can you help me to update the keyboard?


K55 update failed.JPG

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