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Alert Triggered + Mouse freezing


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Hello,

I have a problem with my mouse (SABRE RGB) ,It is really recurring , when I move it ,it sometimes freeze ,can't control the cursor, the last click clicked stay clicked even if I do not click on it (sorry my English is not perfect but it stays understandable) and on my ICUE (v.4) there is a red triangle that says alert triggered.
I have already tried reinstalling my mouse by clicking 10sec on the left and right click...

Here are my pc spec if this is needed ;
-Rx 5500 xt
-ryzen 5 2600
-Aorus b450 elite

I already tried looking on the internet to see if smne had the same problem as me but it seems that Im the only one 😞

THX for responding

Capture d’écran 2022-11-21 192319.png

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  • Corsair Employees

Are you plugging the mouse directly into the system? Or are you using a USB hub or switch?

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  • 2 weeks later...
  • 1 month later...
On 12/3/2022 at 11:36 PM, BloodyB said:

Im sorry for the late respond 😅 ,Im plugging it directly into the system ,my mother board is a aorus b450 elite

 

 

On 11/21/2022 at 10:10 PM, Corsair Notepad said:

Are you plugging the mouse directly into the system? Or are you using a USB hub or switch?

I've been having the same problem for two days. I have Corsair Elite RGB wired 7.1 Surround headphones and Glaive RGB Pro Aluminum mouse. I just bought my headset and have been using it for a week. What could be the problem?
I connect my mouse and headphones directly to the motherboard 2.0 usb port on the back of the case.

Edited by hardnrocker
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On 11/21/2022 at 9:27 PM, BloodyB said:

Hello,

I have a problem with my mouse (SABRE RGB) ,It is really recurring , when I move it ,it sometimes freeze ,can't control the cursor, the last click clicked stay clicked even if I do not click on it (sorry my English is not perfect but it stays understandable) and on my ICUE (v.4) there is a red triangle that says alert triggered.
I have already tried reinstalling my mouse by clicking 10sec on the left and right click...

Here are my pc spec if this is needed ;
-Rx 5500 xt
-ryzen 5 2600
-Aorus b450 elite

I already tried looking on the internet to see if smne had the same problem as me but it seems that Im the only one 😞

THX for responding

Capture d’écran 2022-11-21 192319.png

Do you also have Corsair brand headphones?

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@Corsair Notepad 

When I unplug the headphone cable and plug it back in during the error, it gets fixed. But the next day the error repeats.

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  • Corsair Employees

Try a different USB port on the physical motherboard and make sure your BIOS and chipset drivers are fully updated.

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5 minutes ago, Corsair Notepad said:

Try a different USB port on the physical motherboard and make sure your BIOS and chipset drivers are fully updated.

I plugged the mouse into a different USB 2.0 port. I will check my bios and other drivers are up to date.

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  • 3 weeks later...

My mouse still freezes from time to time, but try Force Updating the mouse in settings. This removed my error and now I can use the full settings of the mouse. The only other things I can think of is to clear some space off of the drive that Icue is on. A full drive always caused random problems in the past for me for other things.

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  • 2 weeks later...

I have also been experiencing this problem for quite a while now, been like 2-3 months, this is basically a brand new mouse. M65 RGB elite. My old M65 PRO broke granted after a few years of use. so then I bought the Elite, and now, its been a couple months with this problem, it just disconnects, whether its mid-game, searching on opera, doing things on photoshop, making music on FL studio, no matter what, it will just randomly disconnect, and some times its worse than others, it could be once every week, or 15x within 2mins. obvious fix for this, unplug it, plug it back in, should be fixed right?? it works for like 3 seconds and then it does it again, and yes, I have also tried plugging into another port, same problem, yes, I have the latest updates and all the chipset drivers from intel are all installed, Yes, I reinstalled a fresh copy of iCue, Yes I uninstalled from device manager and done a fresh install, Yes I tried force updating my mouse, everything is up to date. ASmedia USB controller is fully updated, Basically, Nothing works. Corsair Composite Virtual Input Device 'is working properly'. I've disabled the "power consumption" options. I'm out of options. I also have a H100i V2 cooler, works fine, never had an issue. only the mouse.

image_2023-02-18_122937256.png

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20 minutes ago, PREXcerberus said:

I have also been experiencing this problem for quite a while now, been like 2-3 months, this is basically a brand new mouse. M65 RGB elite. My old M65 PRO broke granted after a few years of use. so then I bought the Elite, and now, its been a couple months with this problem, it just disconnects, whether its mid-game, searching on opera, doing things on photoshop, making music on FL studio, no matter what, it will just randomly disconnect, and some times its worse than others, it could be once every week, or 15x within 2mins. obvious fix for this, unplug it, plug it back in, should be fixed right?? it works for like 3 seconds and then it does it again, and yes, I have also tried plugging into another port, same problem, yes, I have the latest updates and all the chipset drivers from intel are all installed, Yes, I reinstalled a fresh copy of iCue, Yes I uninstalled from device manager and done a fresh install, Yes I tried force updating my mouse, everything is up to date. ASmedia USB controller is fully updated, Basically, Nothing works. Corsair Composite Virtual Input Device 'is working properly'. I've disabled the "power consumption" options. I'm out of options. I also have a H100i V2 cooler, works fine, never had an issue. only the mouse.

image_2023-02-18_122937256.png

system specs:

Asus Z170 Pro Gaming Motherboard

i5-6600k @ 4.0(Ghz) - OC

Corsair Vengeance 32Gb C16 DDR4 RAM (3000Mhz)

Corsair MP400 1TB M.2 SSD (30gb free at all times) (iCue Install location)

AMD 6600XT

Corsair 850W PSU

-------------------------------------------------------------------------------------

Corsair K40 keyboard ( no problems ever )

Corsair M65 RGB ELITE ( the problem )

-------------------------------------------------------------------------------------

Edited by PREXcerberus
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  • 4 weeks later...
On 17.01.2023 at 19:26, hardnrocker said:

Corsair Icue fotoğrafta görüldüğü gibi.

WhatsApp Image 2023-01-17, 19.24.10.jpeg'de

 

I sent my mouse to the service because of the problem I wrote above. Because the update solutions offered as a solution did not work. The service gave a product replacement report. The service offered another product because the same product was not in stock. Service replaced it free of charge with Corsair Saber RGB Pro Champion Series CH-9303111-EU 18000. No problem now.

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There were also middle click and wheel spin issues.

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