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Alert Triggered + Mouse freezing


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Hello,

I have a problem with my mouse (SABRE RGB) ,It is really recurring , when I move it ,it sometimes freeze ,can't control the cursor, the last click clicked stay clicked even if I do not click on it (sorry my English is not perfect but it stays understandable) and on my ICUE (v.4) there is a red triangle that says alert triggered.
I have already tried reinstalling my mouse by clicking 10sec on the left and right click...

Here are my pc spec if this is needed ;
-Rx 5500 xt
-ryzen 5 2600
-Aorus b450 elite

I already tried looking on the internet to see if smne had the same problem as me but it seems that Im the only one 😞

THX for responding

Capture d’écran 2022-11-21 192319.png

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  • Corsair Employees

Are you plugging the mouse directly into the system? Or are you using a USB hub or switch?

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  • 2 weeks later...
  • 1 month later...
On 12/3/2022 at 11:36 PM, BloodyB said:

Im sorry for the late respond 😅 ,Im plugging it directly into the system ,my mother board is a aorus b450 elite

 

 

On 11/21/2022 at 10:10 PM, Corsair Notepad said:

Are you plugging the mouse directly into the system? Or are you using a USB hub or switch?

I've been having the same problem for two days. I have Corsair Elite RGB wired 7.1 Surround headphones and Glaive RGB Pro Aluminum mouse. I just bought my headset and have been using it for a week. What could be the problem?
I connect my mouse and headphones directly to the motherboard 2.0 usb port on the back of the case.

Edited by hardnrocker
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On 11/21/2022 at 9:27 PM, BloodyB said:

Hello,

I have a problem with my mouse (SABRE RGB) ,It is really recurring , when I move it ,it sometimes freeze ,can't control the cursor, the last click clicked stay clicked even if I do not click on it (sorry my English is not perfect but it stays understandable) and on my ICUE (v.4) there is a red triangle that says alert triggered.
I have already tried reinstalling my mouse by clicking 10sec on the left and right click...

Here are my pc spec if this is needed ;
-Rx 5500 xt
-ryzen 5 2600
-Aorus b450 elite

I already tried looking on the internet to see if smne had the same problem as me but it seems that Im the only one 😞

THX for responding

Capture d’écran 2022-11-21 192319.png

Do you also have Corsair brand headphones?

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@Corsair Notepad 

When I unplug the headphone cable and plug it back in during the error, it gets fixed. But the next day the error repeats.

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  • Corsair Employees

Try a different USB port on the physical motherboard and make sure your BIOS and chipset drivers are fully updated.

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5 minutes ago, Corsair Notepad said:

Try a different USB port on the physical motherboard and make sure your BIOS and chipset drivers are fully updated.

I plugged the mouse into a different USB 2.0 port. I will check my bios and other drivers are up to date.

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  • 3 weeks later...

My mouse still freezes from time to time, but try Force Updating the mouse in settings. This removed my error and now I can use the full settings of the mouse. The only other things I can think of is to clear some space off of the drive that Icue is on. A full drive always caused random problems in the past for me for other things.

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