iCue 4 crashing on startup and launch

[link51]

I'm having an issue where iCue is crashing on startup. No devices are displayed, and it immediately stops responding before crashing. I've gone through the Knowledgebase and done all the standard troubleshooting already. I've uninstalled/rebooted/reinstalled. After that I did a clean uninstall following the directions on the corsair KB, which didn't work. I don't have any software from https://help.corsair.com/hc/en-us/articles/360062501251-What-to-do-if-iCUE-4-crashes-on-startup installed, and the only hardware-based software I have is the AMD chipset software for the CPU. See specs below, I am hoping someone more knowledge than me on iCue can provide some insight on why this is crashing.

Software:

Windows 11 21H2, build 22000.1219

iCue 4.30.162

Corsair Hardware:

1x Corsair Commander Pro

2x Corsair RGB hubs routed to the Commander Pro's RGB

8x Corsair LL120 fans, 6 go to the Commander Pro, 2 to onboard headers

4x 8GB Vengeance Pro Memory Modules

1x Corsair reservoir/fan combo (Don't remember the model #)

1x Corsair MSI RTX3080 GPU water block

[link51]

Should also add, here's the event log from the crash:

Faulting application name: iCUE.exe, version: 4.30.162.0, time stamp: 0x636284f2
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x5fa4dd3b
Exception code: 0xc0000409
Fault offset: 0x00000000000204e8
Faulting process id: 0xeb8
Faulting application start time: 0x01d8fb9caff07031
Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe
Faulting module path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Qt5Core.dll
Report Id: b75a97fa-02f9-4ab2-81bf-83784e32e05b
Faulting package full name: 
Faulting package-relative application ID: 

[Corsair Notepad]

Try performing a clean install as indicated in the article linked below.

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

[link51]

15 minutes ago, Corsair Notepad said:

Try performing a clean install as indicated in the article linked below.

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

As I mentioned in the original post, I've already done a clean install and it did not resolve the issue. I can provide logs or anything else that is needed to help troubleshoot this as well.

[Fankine]

Hello, have you been able to fix this ? I have the exact same issue on a brand new PC with a fresh installation. I too have no other hardware software, only icue and it started working fine but after doing all windows update it started crashing on startup and everytime i try to launch it.

I need help as it makes it impossible to use the equalizer for my headset.

 

I tried to clean re-install with the procedure linked by corsair employee but it doesn't help.

Edited January 20 by Fankine

[link51]

38 minutes ago, Fankine said:

Hello, have you been able to fix this ? I have the exact same issue on a brand new PC with a fresh installation. I too have no other hardware software, only icue and it started working fine but after doing all windows update it started crashing on startup and everytime i try to launch it.

I need help as it makes it impossible to use the equalizer for my headset.

 

I tried to clean re-install with the procedure linked by corsair employee but it doesn't help.

I was able to fix it yes. What did it for me was uninstalling everything and reboot. After the reboot I reinstalled iCue 3.38.88. After I installed the older version, I rebooted again and installed 4.X over 3.38 and it seemed to have done the trick. No idea why thats the only thing that worked but it did...

[Fankine]

On 1/20/2023 at 7:15 PM, link51 said:

I was able to fix it yes. What did it for me was uninstalling everything and reboot. After the reboot I reinstalled iCue 3.38.88. After I installed the older version, I rebooted again and installed 4.X over 3.38 and it seemed to have done the trick. No idea why thats the only thing that worked but it did...

Thank you i didn't think to go back to 3.38.

3.38 is working fine and since i'm using it mainly (if not exclusively) for the EQ setup for my headset i won't bother trying going back to 4.X and stay on this version.