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Posted

Hi, huge Corsair fan here (back to the days when Corsair George was Therapy on the Something Awful forums). I have both the starter and expansion kit for the LC100, and it worked for a good 8 months, but now I can't get a single panel to light, on either kits. I did move my computer a few inches, and I know how finnicky these triangles can get with their connections, but I took apart and re assembled the triangles 4 times. The master triangles are in the right place, sata power is connected as well as the usb on the node pro. I'll attach some pics but I'm at a loss here

20221113_151459 (1).jpg

20221113_151450 (1).jpg

  • Sad 1
  • 2 months later...
Posted

 I'm having the exact same issue and I've done everything the OP has done.  Is there a fix for this or will I need to also open a ticket? 

Thanks 

 

  • 3 weeks later...
Posted (edited)

This just happened to me today. Nothing seems to work.

Good luck getting help, corsair had been very rude to customers lately and I have had a ticket open on the Nexus for a week now with no reply. Bout to submit one on the LC100 and expect the same.

Edited by Sorata
  • 1 month later...
Posted

Same issue has happened to me just now. Nothing is lighting up, node pro is showing on iCUE and can configure on screen but the lights seem dead. Would like to RMA this product, location Mumbai, India.

@Corsair Raven

Posted

I have had this same problem with THREE sets of THREE of these.

I purchased two starter kits and an expansion kit when they first launched.

This same crap happened, randomly after shutting down and powering up, they stop working.

I purchased THREE more, this time from Amazon, and returned the three broken ones.

Same crap happened again. Corsair is asking me for pics of it with WHITE mural on.... But I already opened the ticket with a picture of them already not working. I don't know why after waiting three weeks, I need to show the same dead triangles in WHITE... They look the same.

This time was triggered by the recent update  4.33.138

After unplugging everything internally during a GPU install to remove them, Some started working after rearranging them, and the main triangle of one began to work after moving it around as if it had a short.

Shut down because my dominator ram lighting froze with an error, and I can't restart because my system will hang due to the memory error, and when I started back up, WHOLE STRIP DEAD AGAIN and half of the other as well.

It pisses me off because I spent $400 on this MULTIPLE TIMES and have had issues with ALL of them from multiple vendors. 

I have to work to pay for all of this, so I can't stop what I am doing to send pictures after no response for three weeks. So they closed the ticket.

I am absurdly disappointed.

Posted (edited)

Corsair needs to address this issue of something causing the LC100 to randomly stop working. Seems like a defective lot? Or some overall build defect?
Thankfully the product comes with a 2 year warranty. I’m safe for another 1 year, 4 months. Going to RMA this during the week.

Edited by SpyVision
  • 3 weeks later...
Posted

Mine sometimes flicker, or get stuck on a colour, or just don't turn on. 1 set of these is $130 in Canada. Biggest scam Corsair has ever put out. They probably cost 35 cents to make each triangle with the cheapest garbage inside. Very poor product, recommend staying away from them.

Posted

Fully agree.

Mine are out completely again.

Sometimes if you fiddle with them, a triangle or two in the middle of the chain will light up to a random frozen color.

This is without the main triangle lighting up itself... This has to be software related somehow. I know they are capable of still lighting up, but it is as if they don't know that they should be.

Again, this was triggered this time by  the latest icue update.

  • 2 weeks later...
  • 1 month later...
Posted

Anyone have any luck resolving this yet? After fiddling around, I got one out of three master triangles to work, along with 5 additional triangles.... Until a failed windows security update (because my Corsair ddr5 ram became unresponsive/not recognized again, and system has to be fully shut down vs restart, otherwise gets stuck on Detect Ram during reboot.)

  • 1 month later...
Posted

I bought a set of the LC100 RGB triangles last year and they died within a few months. Started up my computer and iCue recognizes that they are there, but they won't light up. I put in a ticket for an RMA and Corsair said they'd trade me for a new set. Got the second set and about 3-4 months later same thing. Defective again. Contacted customer service and they were gracious enough to exchange for a third set.  Just today the third set malfunctioned again and won't light up. iCue knows the Lighting Node Pro is there and I can change settings for the LC100 in ICue, but they won't respond. Checked all the connections every time, took it apart put it back together and nothing. I thought it might just be something about my system that's burning them out, but all of you are having the same exact issue. This is BS. These tiny triangles cost over $100 and don't work. I have a cheap generic $20 RGB GPU bracket that's been working perfectly for three years, yet Corsair's "premium" $100+ accessory only lasts a couple months!? I'm very upset with Corsair about this.

Posted

has anyone found a solution to this I thought it was my pc at first but realized others are having the same issue at first it wouldn't light up but still detected on icue but after a while it just doesn't even detect anymore  and still doesn't light up

  • 2 weeks later...
Posted

Honestly, not sure if this item was popular enough to get enough attention to have Corsair address it.

It was overpriced for what it was and also underwhelming since this isn't something anyone was looking for at the time.

We are likely a small portion of the already small pool of people that spent money on this (loyal fans/customers of Corsair.)

On top of this, it is likely that the majority of the quantities sold were from this small pool of people buying multiple sets per person due to there only being 9 tiny triangles.

 

It seems that they are running us through troubleshooting for warrantee replacement, not to solve the issue.

Not sure they would devote resources to it, or even if it would be worth it for them honestly.

  • 4 weeks later...
Posted

Same issue here with two sets of those led failing about two months apart from eachother. I was issued a RMA for the first one but i think i'll pass for this set since they aren't even fixing them at all.

Posted (edited)

Same problem here, and after reading this forum, I may just toss these in the trash and find another solution.

 

Edited by DamianUS
  • 2 weeks later...
Posted (edited)

Same deal. Non-responsive after an iCue update and hard boot. The master triangle actually fell apart when I was taking it off and the magnets all fell out.
Has anyone else tried putting these things back together? all three magnets have to be set back in place and because of the Wye positioning and attracting polarities, it’s obnoxiously hard to put these things back together once they come apart. They just want to jump to each other. 

Anyways Corsair needs to be the company they like to present themselves as, offer thier customers loyal enough to buy these junk lights some premium level customer service, instead of continually ignoring us. No matter how much of a minority we may be, this is just bad business and will contribute to other bad business practices they have displayed to drag thier name through the dirt. Whoever is handling PR is a moron, or just sheer lazy. 

IMG_4800.jpeg

Edited by pr0dukt
  • 1 month later...
Posted

Just wanted to post my experience here as well:

I'm on my 3rd RMA'd set of these.. and this current set lasted for a few months and now don't work anymore as of a today. If I leave my computer on for about half a day they'll eventually turn themselves on randomly, but each time I turn my comp off and back on, this time delay gets longer and longer.

Seems every few months this product will just completely die. Corsair has been great in responding to the RMAs and sending new ones out though... but at this point it's such an inconvenience having go through this process every few months only for them to totally die off again.

I wish they did what Nanoleaf did and acknowledge that there is a hardware fault and offer free replacements with an updated version so the problem won't ever happen again.

Extremely disappointed in this product and kinda makes we weary about getting any new Corsair accessories in future.

  • 3 weeks later...
Posted

I'm on my second set after having them replaced in June and less that six months later they are dead again. They show up in iCue but they don't light up.

I moved them from the Commander Pro to the Lighting Node Pro to see it that helped but nope.

Kinda frustrating as I was about to buy the Corsair GPU Anti-Sag bracket.

There seems to be a theme here with Corsair's RGB products as  3 of my LL120 fan's are acting strange. 1 fan has LED's on, moving in the middle but not outer ring, 1x is showing 4 colours in the middle and nothing on the outer ring and 1x has no LED's on at all. iCue is correctly configured and they are all wired correctly in my tower. 

  • 3 weeks later...
Posted

Well at least you all got them to work in the first place. I couldn't get a single triangle to light up with both the starter kit or expansion kit.  I then even bought the Commander Core XT to see if it was a node issue. They don't work with that controller either. I might reach out to Corsair for a FULL refund and reference this thread. I guess I should have done some research first before buying these. 

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