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Corsair Virtuoso SE "Unavailable"


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Hi all, I recently got a corsair virtuoso SE and I have charged it for a full day (Both wall plug and through a USB connected to my computer) and it still doesn't turn on. I've downloaded iCUE and the dongle is plugged in but my headset says that it's "unavailable". I've been charging it and I haven't been able to turn it on or connect it through the dongle, I feel like I've searched all I can and I haven't found a solution to my problem. The only thing I haven't done yet is submit a request/ticket to Customer Service. 

Some help would be amazing, TIA

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  • 4 weeks later...

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