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H100i proxt RGB not showing on icue after 2 days

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So i build this pc and everything was working fine and after 3 days the fans of the cooler didn't speed up all of the sudden, so i went to icue and updated firmware, now the fans are at 100% non stop and the lights are gone. the H100i doesn't show on icue but it show on bluetooth and devices and shows as unknown in the device manager. I tried to update firmware using safe mode and didn't work.

Mobo is a gigabyte Aorus elite ax ddr4 z690

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  • Corsair Employees

Hey there, have you already tried clean installing iCUE to see if that helps?  https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

If you have and are still encountering issues, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

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