Mgajvr Posted October 19, 2022 Share Posted October 19, 2022 Hello, On 12th of October 2022 I submitted a RMA ticket to support for my AX860i PSU. I have had this problem for quite a while now and have replaced almost all the components in my PC just not the PSU. When I tried with different PSU it worked normally but it was lended and I returned it to a friend. When I lunch a game or stress the system over certain wattage or load the PC just reboots, shuts off and powers back on. This is a high end PSU so it should not do this. I hope this is still covered in 10 year warranty. I attached with the ticked the photos of the PSU serial number and of the box. I have unfortunately lost the original receipt, probably from moving houses 3 times. Can someone please review the ticket I send, there is no answer in a week. Support ticket is 2005615714, if anyone can please help me get my RMA processed or at least some answer? Thank you, Best regard Link to comment Share on other sites More sharing options...
Korneleus Posted October 19, 2022 Share Posted October 19, 2022 I have the same issue as you. I have an AX860i I purchased a few years back. Random shutdown, wont boot up until I unplug it for a while, then it works for only a few minutes. I've been going back and forth with them for nearly a month and their solution was a XH1000 (non I), and when I asked for the HXi as my unit had the corsair link and would like to keep it. They basically stopped responding to me after that. Hope they offer a replacement for you faster than they did for me, as it takes 3 days to get a response after they send you a message. Don't accept a non I model, you are unlikely to get the Ax1600i as it's a monster upgrade, but the HX1000i is a decent replacement, even though it's still a step below the Axi series. Good luck! k Link to comment Share on other sites More sharing options...
Mgajvr Posted October 20, 2022 Author Share Posted October 20, 2022 Thank you for the reply. Still nothing though from the support team on the ticket. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mikimbin Posted October 20, 2022 Corsair Employees Share Posted October 20, 2022 Hey there, Sorry for the delay, we have receive an uptick in requests recently. I brought the ticket up to the team to ensure that this is followed up on in a timely manner. Be on the lookout for a response on your ticket! Link to comment Share on other sites More sharing options...
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