Dark Core Pro SE wireless connection under 2.4GHz not working

[Enrique H.]

Hello all,

A few months ago, my dark core pro rgb se suddenly stoped working under the dongle/2.4GHz connection with no reason. I've tried everything that is in the forums and the Corsair's reddit but nothing have worked for me, from a completely restart of both the dongle or mouse to a freshly installed iCUE updated to the last version.

The rest of the mouse connectivity is working fine, both the wired and the bluetooth connections, so I can't imagine why is this happening.

Just to add more info, my current devices' versions are:

• Dark core rgb pro se: 5.0.41
• Dark core pro se wireless receiver: 5.6.126
• iCUE: 4.28.177

Two months ago I tried to open a ticket with the corsair technical support but I was unable to answer to them at that moment and I don't know if it's still opened or was closed due to inactivity. If it can help the ticket number was #2005454475.

Thanks in advance.

Edited October 6, 2022 by Enrique H.

[Corsair Elito]

Hi Enrique,

Sorry you are having trouble with your mouse, I will have some reach out to ASAP. 

We apologize for the inconvenience.