Corsair RMA 10 days no reply after requesting info?

[Korneleus]

In wondering the turnaround time for an RMA or to get a response form the support team?

 

I have a defective Ax860i that shuts down randomly with high load. Corsair has asked me for pictures and more proof. Everything was provided, but I've not had a reply after they asked for more info, yet we're very responsive until that point. Follow-up email went unanswered.

 

Corsair account has notbing in there neither does spam.

 

Initial contact was Sept 19th, reply on the 21st , I sent back the info on the 22nd and a follow-up asking if it was received or needed more info on the 27th. No reply from Corsair.

 

I understand this PSU is no longer being made, but I'm not getting any response from Corsair. Is it out of stock and they just haven't told me? I can use the system but can't use it for its intended purposes, video rendering nor gaming, it will just shut down randomly.

 

 

Thanks

[Corsair Raven]

Hey there, do you have a ticket number so I can have someone look into that?

[carlos8lv]

Hi, i send my request with pictures and cause for my h100i  and i just received the ticket number the same day, after that nothing no one has made contact.

 

Any help

 

Thanks