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iCUE refuses to update


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I'm watching all the loading bars progress after pressing the "Update now" button and even got through the installer; iCUE still says it's on version 4.12.214 (I don't know why it's on such an old version)

Am I updating it incorrectly somehow?

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  • Corsair Employees

Hey there, I would go ahead and clean install iCUE using the intructions here: https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

If for whatever reason, if you have issues with uninstalling or installing iCUE, check out the following article: https://help.corsair.com/hc/en-us/articles/6771456768013-How-to-Fix-issues-with-installing-or-uninstalling-iCUE

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I had same issue and performed clean install.  I then  had to reconfigure everything again (Lighting Setups etc) ....which is hard as you have to remember which components are on what channels ....unless you want to take PC apart! .....OH and as a bonus I have now lost 50% of my LED Strips ...which are now refusing to light! .........So my advise is don't do it unless you want to spend hours of time troubleshooting!

Also the Clean Install instructions and associated "export profiles" web page  fails to state that you will lose all NEXUS profiles if you don't manually back these up SEPERATELY !  so More time wasted!




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