K100 Wrist Pad Issue

[empee]

The issue of the wrist pad pushing up against bottom line keys when being used and essentially creating a sticking key issue with crucial gaming keys... I know this has been posted numerous times before here and other places but how do I solution this design flaw without having to hack something myself? The only options are to return to the reseller who at best can replace it with another one with the same issue. This issue has been reported for a very long time and I'm yet to see on these forums a response from Corsair about actually fixing the issue on what is a very expensive keyboard.

Surely you shouldn't expect to have to hack up a fix yourself after spending over $300 on a keyboard.

[empee]

Is there genuinely no response available from Corsair on this issue after almost a week? You seem to be responding to newer posts quite quickly but nothing here. This issue is not new, yet you still continue to sell your product with this flaw.

I was always told that Corsair support was appalling. It seems it really is? You leave customers in a position where they have no option for support other than here and then you ignore them.

[Technobeard]

15 hours ago, empee said:

I was always told that Corsair support was appalling. It seems it really is? You leave customers in a position where they have no option for support other than here and then you ignore them.

No option for support? Not sure what you're referring to. The support team can be contacted by creating a ticket here: https://help.corsair.com/

[empee]

On 8/12/2022 at 12:52 PM, Technobeard said:

No option for support? Not sure what you're referring to. The support team can be contacted by creating a ticket here: https://help.corsair.com/

I covered that in my first post, at best it appears I can only have it replaced by another flawed product. My question was around addressing the actual issue. Replacing with a keyboard with the same issue is not supporting your customer.

But I'll proceed to waste my time and log it anyway. I'll come back to you when that happens after however long it takes for the RMA.

 

[empee]

So over 2 months down the track..... I said I'd proceed to waste my time and it would appear I was correct.

As covered above, my assumption was if I followed the standard support I would have the flawed wrist pad replaced with a flawed wrist pad and guess what? That's exactly what happened. After a few weeks of waiting the replacement arrived and straight away I still had the same sticking issue in game. I was asked to provide a video of the issue and although I can't exactly stop mid-game to record it I could emulate the issue and sent that across. The response?..... Sorry there isn't anything we can do to help further. Seriously? When I responded with this I was offered a coupon to reduce the price of buying another keyboard from Corsair that is compatible with gaming....even though it's a gaming keyboard. My further responses have now just been ignored or I've been told no one else has reported it, but how about we send you another wrist pad\. Really? You expect me to buy more Corsair hardware (K70 was recommended over K100?) and that Corsair cannot help any further with their flawed product? Another faulty wrist pad replacement will only yield the same result.

So, @Technobeard, any other recommendations? Corsair say they are unable to help their customer. I see Corsair Employees very eager to respond to some threads in these forums but nothing here. The simple answer is to go to my local consumer affairs body and log it with them, but that doesn't help fellow customers in the same situation. A situation you will see is common if you google the issue.

As i said before, I was always told Corsair support was appalling. If this isn't evidence of that I don't know what is.

[empee]

So another 2 weeks later, no response here. @Technobeardyou only seemed to pop your head up once, you too are active on many posts since my last replies. Please throw your 2 cents in to defend Corsair support, it seems you're good at that but not actually assisting further. Again, Corsiar Employees are very active in easy threads but nothing that requires a more in-depth resolution.

After continued pressure to escalate my problem it still is yet to be escalated, well from what I can see from responses. The latest after being told there is nothing more Corsair can do to help is an RMA. I've had a flawed designed wrist pad replaced to only have the same issue. Now it's a case of having a flawed designed complete keyboard replaced with one with the same issue but I just have to be without a keyboard for weeks while it's replaced. 

This is an easily replicated issue on a very expensive keyboard. To be told there is nothing the company that designed and manufactures it can do to fix the issue while showing them the exact issue it just ridiculous. I refer to my comments that Corsair support is the worst I've come across. Ever.

[empee]

Finally at a point of returning for what would appear to be another faulty replacement. Weeks ahead without a keyboard it will be.

Corsair Employees, any interjection? Actual support? Any taking this design fault to the relevant teams to review?

[empee]

Any response again @Technobeard? One and done without actually helping? @Corsair Nick, @Corsair Alan, @Corsair Notepad ? Who else can I tag to take my issue seriously? Your support is horrible, surely you can at least investigate my issue?

[Technobeard]

Hey @empee Thanks for the ping. Just an FYI I'm not in support nor do I read every forum post. I've asked a senior member of the support team to look into your case. Hopefully they can assist in resolving this for you.

[empee]

Thanks @Technobeard . I know you're not support, however, you did have some input as an admin and you can't just wash your hands of supporting customers. You did supply more input than any Corsair employee. It's a shame you've been left alone in that regard.

I've been given the "here's a replacement keyboard so shut up" option from support after many months which I am sure will not fix the issue, but I will try. I have always only been here to try and rectify the issue. We the customer pay a lot of money for these products and should be supported as such. The fact that not one Corsair employee has chimed in is just a disgrace.

I understand my criticism may seem harsh at times but I feel it's warranted. I stand by my statements regarding my support experience.

[empee]

So, going on 6 months of this issue.... Dozens of emails trying to get support. Eventually I was told my keyboard would be replaced and that will end the support offered from Corsair. Brand new keyboard provided, exactly the same issue exists. Buyer beware, don't buy a K100 and expect it to be fit for purpose. If you are silly enough to do so then do not expect support from the manufacturer.

Corsair will not support you when you have issues, that is quite evident by the poor approach to proper issues raised to support and this forum. Got a petty issue? They will appear to care. Got a repeatable design issue? Silence. Not one Corsair employee had the professionalism to respond to this thread.

You're a joke Corsair, plain and simple. Your support is the worst I've ever experienced combined with a subpar product that you charge a premium price for.

If only you would take the issue seriously. The fix for this problem is extremely easy. But you don't care to fix it do you....

 

[empee]

It seems this issue is still raising its head on this forum (again without reply from Corsair) and also questions about if buying the K100 is a good idea. This issue remains on the K100 product sold at a premium today and no, the K100 is not worth the price.

Corsair support is utter trash and it's not a company worth giving your money to. Buyer beware. I'll continue to tell anyone who will listen in the gaming community how trash Corsair is. Fix the issue, it's such a minor change required. You are selling known faulty products at a top of the market price.