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Corsair Icue causes BSOD on Windows 10 19044.1826


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I have a Lenovo Legion 7-16ACHg6 Laptop on Windows 10 Windows 10 19044.1826.  It requires you use the Icue software to customize the keyboard.  My laptop worked 100% fine plugged in and was stable. But unplugging and running off battery caused repeated and frequent BSODs. I wasn't able to isolate the exact cause, so I said screw it and out of annoyance did a complete fresh install.  Tracking which apps were installed and waiting for the BSOD to occur.  Lo and Behold, Icue was at fault. The software runs perfectly fine when the laptop is plugged in charging, but off battery, the issue is easily replaced.

 

Here is the error log if anyone has suggestions. The BSOD and crash log are the same each time the laptop crashed. Thus, on my fresh install, I have currently removed Icue, but now I cannot use customized keyboard colors.

 

Note: Everything on my pc is up to date driver wise.

 

==================================================
Dump File         : 073022-60062-01.dmp
Crash Time        : 7/31/2022 2:47:27 AM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x0000009f
Parameter 1       : 00000000`00000003
Parameter 2       : ffffe209`905df0a0
Parameter 3       : fffff807`5bc73810
Parameter 4       : ffffe209`96dd8a20
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3f8590
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.19041.1826 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+3f8590
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\073022-60062-01.dmp
Processors Count  : 16
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 4,144,516
Dump File Time    : 7/31/2022 2:49:41 AM
==================================================

 

==================================================
Filename          : ntoskrnl.exe
Address In Stack  : ntoskrnl.exe+560547
From Address      : fffff807`58c00000
To Address        : fffff807`59c46000
Size              : 0x01046000
Time Stamp        : 0x73f1c0c4
Time String       : 8/23/2031 5:49:24 AM
Product Name      : Microsoft® Windows® Operating System
File Description  : NT Kernel & System
File Version      : 10.0.19041.1826 (WinBuild.160101.0800)
Company           : Microsoft Corporation
Full Path         : C:\Windows\system32\ntoskrnl.exe
==================================================

Edited by GamezBangz
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Have you tried a DISM restore health followed by an SFC /scannow to detect and repair any corrupt files?

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19 minutes ago, RonH said:

Have you tried a DISM restore health followed by an SFC /scannow to detect and repair any corrupt files?

 

Hi,

Thank you for replying. You must have inadvertently missed what I originally stated. I went ahead after having the issue, did a fresh install of windows 10 using the windows media creation tool, and installed software 1 by 1.  Upon installing the Corsair Icue software, the BSOD's returned. Upon removing the software, the BSOD's went away.

So this isn't related to any corruption of windows, here a DISM restore health ior SFC /scannow will change the outcome.

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