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K95 RGB Keyboard disappearing from ICue after Diablo3


skrybe
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So I had a Diablo 3 profile to change key colours when Diablo 3 launched. I ended up deleting it because I wasn't really happy with it. Anyway, the keyboard still changes colours when I launch D3 but now when I exit D3 it doesn't revert to my default lighting profile. It stays stuck on the D3 lighting. I also realised that it's only working as a standard keyboard while it's like this - volume keys don't work, the "G" keys and brightness keys don't work etc.

I checked ICue and the keyboard has literally vanished from the main screen so there's no way to do anything about it. Rebooting windows will reset things and the keyboard usually returns to normal. Sometimes just unplugging the keyboard's USB connections will do the same, but not always.

So, any thoughts? Is this ICue being weird or the keyboard being weird? Do lighting profiles get saved to the physical keyboard even if they're deleted from ICue? And if so how do I remove it from the keyboard? It's happened over at least the last three versions of ICue.

Interestingly, the mouse (M55 RGB Pro) is connected via a USB port in the keyboard and it continues to appear in ICue and works just fine.

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So if I remember correctly, Diablo 3 was one of the early CUE lighting integration games.  However, when I look at the current list, I don't see Diablo 3 listed.  I am not sure if that's because it's on the older side or if support was dropped, but it seems possible there is still is some code in CUE or on the game side triggering a response.  

 

Open up CUE settings and go to the "Software and Games" tab.  See if Diablo 3 is listed.  Here you can toggle games or software integrations on or off, but the best method might be to check Diablo 3's game settings for the corresponding "enable 3rd party lighting" switch.  

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Posted (edited)

No it was a specific profile downloaded, not something built in. Can't remember exactly which one because I deleted it so I don't have the name anymore. Would have been something I found on the Corsair forums but it was custom.

Annoyingly, today I've just seen the keyboard disappear from ICue even without launching Diablo 3. Fresh (ish) reboot of Windows. Keyboard was working fine a few hours ago.  But now the lighting effects are stuck at default and the plugin for the keyboard is gone from the ICue main screen. Obviously the keyboard works since I'm typing this on it but none of the advanced features work nor can I change settings.

I'm guessing it'll reappear after another Windows reboot but now I'm wondering whether there is something faulty either in the physical hardware, the USB cable or the software. Bit annoying considering the cost of the keyboard and it's only a couple years old.

edit: Just tried shutting down and restarting ICue by itself (not shutting windows) and it still doesn't load the keyboard on the homescreen of ICue.

Edited by skrybe
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*Sigh* couldn't do second edit. So fresh post...

Unplugging and replugging the keyboard's USB cables makes it reappear and lighting seems to be working again. I'll try to keep an eye on it to see if I can determine when it's becoming non-responsive.

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If the KB is popping in and out of CUE, then it's time to contact support.  Typically that is a USB cable problem and not software, but it's hard to be sure.

 

There used to be a CUE SDK profile specifically for Diablo 3.  When activated it takes over CUE lighting.  I wondered if there might be some remnants still out there, either in the game engine or in CUE.  Newer devices might not be programmed for it and thus stay with their assigned effect, but older hardware might respond if present.  

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Well ICue is not seeing the keyboard again. No Diablo3 involved this time. Happened sometime in the last 5-6 hours. Unfortunately I can't say exactly when it disappeared. Was playing WoW and lighting was fine. It is possible that it happened during WoW because the key response was a little weird at one point. Though I put that down to either internet or brain lag at the time. I can't say for sure whether the lighting profile stopped working at that point because I honestly didn't notice (too focused on the screen). I think it was still ok though.

Did some internet browsing and watched a movie after that with no problems. But I don't have specific profiles set for that (other than to colour the Caps, Num and Scroll lock keys and I probably wouldn't have noticed them stop working. I might try adding a colour-ripple effect somewhere (maybe numpad) that should be a little more obvious when it stops working. I run dual monitor so I might try running with ICue open on the second one all the time for the time being.

Again, the keyboard works, since I'm typing and the mouse is still detected and working fine. So how can I test the USB cable? It's not removable so I can't just switch it out to a new one. I can try a different port in case it's the mobo' USB plug not the cable. Is there any sort of diagnostic that could be run on the keyboard short of returning it to Corsair? Or on the Mobo or Windows?

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There is no realistic user test for cable integrity.  What you can do is move the connectors to different USB ports in the back.  Take note as to whether they are USB 2 or 3.x.  See if the behavior continues. This is likely to be one of the first questions from support, so having a ready answer should expedite things.  If it keeps dropping regardless of port selection, then it would seem to be on the KB end.  

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Well as I said, the keyboard itself is functional as in I can type on it even when ICue doesn't see it. And the mouse which passes through the keyboard is always detected and working fine, even when the keyboard isn't. So it seems unlikely that the USB port (or cable) is faulty.

I've just tried moving both keyboard USB connectors to different USB 3.2 gen 1 ports and I'm trying my other two ideas, I've set up a colour spiral on the numpad and going to run ICue constantly on the second monitor. Hopefully I'll be able to see the exact moment it drops out. Maybe that will be useful.

 

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Just had a thought, ICue has debug logging. I've enabled that and will see if anything comes up next time the keyboard disappears. Maybe that'll be illuminating.

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