Da-Safa7 Posted July 25, 2022 Share Posted July 25, 2022 Hi, i've K70 when i use it it freeze and non of the keys works i need to unplug it and replug it again to make it work sometimes it happen 3 times in 5 min sometime 1 time at week!!! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Raven Posted July 26, 2022 Corsair Employee Share Posted July 26, 2022 Hey there! Sorry to hear that you are having these issues. Have you already tried resetting the keyboard? The instructions for your board can be found here: https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard . Where do you have the board plugged in? If you are using a USB hub or passthrough, try a direct connection. Link to comment Share on other sites More sharing options...
Da-Safa7 Posted July 28, 2022 Author Share Posted July 28, 2022 On 7/26/2022 at 11:44 PM, Corsair Raven said: Hey there! Sorry to hear that you are having these issues. Have you already tried resetting the keyboard? The instructions for your board can be found here: https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard . Where do you have the board plugged in? If you are using a USB hub or passthrough, try a direct connection. i've done it and same problem it's direct to the mb usbs and tried on laptop same problem Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Raven Posted July 28, 2022 Corsair Employee Share Posted July 28, 2022 Have you already check iCUE for a firmware update? Might be worth also forcing a firmware update a few times in succession. 1 Link to comment Share on other sites More sharing options...
Da-Safa7 Posted August 1, 2022 Author Share Posted August 1, 2022 On 7/29/2022 at 12:58 AM, Corsair Raven said: Have you already check iCUE for a firmware update? Might be worth also forcing a firmware update a few times in succession. yes i did Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Raven Posted August 1, 2022 Corsair Employee Share Posted August 1, 2022 Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com so our support team can look into this further for you. Link to comment Share on other sites More sharing options...
Trylletiger Posted August 6, 2022 Share Posted August 6, 2022 Hi. I've had this issue for quite a while now (basically a few months after I got the keyboard in march 2019). At some point last year it kind of stopped happening for a while. I realized today that it is happening more often the longer I used the keyboard. Is this also the case for you? I think I've just now narrowed it down to a heating issue. My keyboard got quite warm underneath this evening and has been acting up every 5-10 min for the last 1.5 hours. I put two books under the stand-offs, turned the RGB off and it hasn't caused issues afterwards. I usually try unplugging the keyboard and plugging it back in 5-10 times or waiting a few minutes before it works but this could also just be a matter of waiting for the keyboard to cool down. I'm using a desk mat which is obviously making the heating worse and I guess the issues probably returned around the time I started using the mat. Please let me know whether you experience the same results as me. Link to comment Share on other sites More sharing options...
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