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  • Corsair Employee

Hi Aaron,

Reinstalling the firmware of your device may correct the issue.  We suggest doing this manually, and have uploaded the firmware for your device to the ticket in order to do so.  Please follow the directions below:

 

1: Unplug your keyboard from the computer.

2: Locate the small pinhole underneath your keyboard.  For some, this will be located near the polling rate switch by the cable.  On others, it will be located underneath on the tilt legs on the bottom of the keyboard.

3: Using a small paperclip or push-pin, press down on the button inside the pinhole.

4: Plug your keyboard back into the computer, while holding down the pinhole button.

5: Once it is plugged back in, your computer should recognize a drive called CRP_Disabled.  Please open this.

6: Download the firmware file from the ticket.  If it is compressed into a .RAR file, please extract this file to an easily found location on the computer.

7: Delete the file FIRMWARE.BIN from the CRP_DISABLED drive, and then place the file with ISP in it’s name to the CRP_Disabled drive.

8: Once you have performed the steps above, please unplug your keyboard and then plug it back in.

 

You will have to contact support for the firmware.

Contact Support @ https://help.corsair.com/hc/en-us

They can help you with this issue.

 

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