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Corsair Void RGB Elite Wireless Headphones - NOT muted when call starts and microphone is in mute position


Yodelayheewho

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Hello!

I leave my microphone in the mute position by default. So, when I join a Teams call, I am automatically on mute (Teams does NOT have a setting that defaults to mute when you join). However, lately, I've noticed I'll be on a call; thinking I'm on mute because my microphone is in the mute position, but when I look at the Teams screen, I'm NOT on mute. This is NOT good for obvious reasons.

I've also noticed, I don't hear the voice prompts anymore when I move the microphone from mute to unmute to mute, etc. 

I have the latest update of iCUE.

Thank you in advance

 

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  • 1 month later...
  • Corsair Employee

Hi!

Sorry to hear that you're having issues with the VOID Elites. Did you try soft resetting your headset to see if that would solve it?

  1. Make sure your headset is currently unplugged.
  2. Make sure your headset is powered off.
  3. Hold the Mute button on the headset down for about 15 seconds.
  4. Hold down the power button until the headset turns on.
  5. Test your headset and see if the issue is resolved.
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  • 1 year later...

I am having this exact issue.
I started with no icue.
Soft reset did not work.
Installed icue.
Forced update through icue did not work.

I am getting the run around from chat support and now email support.

I need a solution. This is obviously a known issue for more than just a couple people.

 

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