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corsair virtuoso rgb wireless xt microphone fading/cutting out


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Hello,

I have an issue with the mic in wireless mode where my voice cuts out every 10 to 15 seconds for at least half a second and up to two seconds. As you can imagine this is really annoying for people who listen to me as well for me having to repeat every third word at least three times over and over again just to have this cutting out again. Depending on how I set up the channel in windows it fades out (1 Channel, 24 bit, 48000 Hz) or it cuts out at lower bitrates (1 channel, 16 bit, 48000Hz) I tried to reset the whole headset, I tried to find the issue in windows settings, I tried to find anything that could give me a hint as to where this issue might come from including discord, teampeak, this forum and iCUE with no result. ICUE just hangs up over and over again even after two attempts to reinstall it. I won't reformat my Harddrives just to get this issue fixed as i've seen people suggesting here.

iCUE version im Using is 4.24.193

Headset firmware version is  5.11.88

Wireless receiver firmware version is 5.7.115

Thank you in advance

 

Gecko

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  • Corsair Employees

Hi Kawaii,

Have you attempted to disable sleep mode on the device, if you disable it do you still have the same issue?

If you connect the headset to another device do you have the same issue with the headset? Attempt to reset the headset.

To soft reset your headset make sure your mic is plugged in:

1. Make sure your headset is currently unplugged.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset to wired mode and then back to wireless mode.

Let me know if you still have issues with your headset.

 

 

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