longgun213 Posted July 1, 2022 Share Posted July 1, 2022 I am new to the whole PC community so there is a very highly likelihood that I am doing something incorrectly. The RGB lights are stuck on red save for one button at the top which seems to accept whatever color profile I have created in iCUE. On some rare occasions the rest of the keys will work for a couple of minutes before resetting to the same red. I have tried unplugging and replugging it in, I have tried updating the software for the keyboard. I have cleared all saved profiles in the keyboard and in the software. Nothing works. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Elito Posted July 1, 2022 Corsair Employees Share Posted July 1, 2022 Hi Long, What version iCUE are your currently on, I would suggest updating to latest version if you're not already. Have you update the firmware on the device? Let me know if the issue still persists after taking these steps. Link to comment Share on other sites More sharing options...
longgun213 Posted July 1, 2022 Author Share Posted July 1, 2022 Both the keyboard and iCUE are their latest versions. Link to comment Share on other sites More sharing options...
c-attack Posted July 1, 2022 Share Posted July 1, 2022 Try both the soft reset and hard (forced firmware update below). Do the ESC Key + replug option first. If it does not work, then within CUE check for a firmware update for the KB. It will come back with none, then " force update" should become available. That will take the KB offline as the firmware loads. If neither is successful, time to reach out to Corsair Support from the link at the bottom of the page. The other possibility is you are running some other RGB software that is attempting to access the Corsair KB. This happens more often with shared elements like RAM, but it has happened on KBs and mice before. The most common are motherboard software programs that also support peripherals, like MSI Aura, GA Fusion, etc. You also can attempt to block 3rd party access by disabling software integrations under the CUE settings. Link to comment Share on other sites More sharing options...
HarDBR Posted July 2, 2022 Share Posted July 2, 2022 I know this may sound stupid, but maybe u have tournament mode enabled? Its a switch on top of the board. Link to comment Share on other sites More sharing options...
longgun213 Posted July 2, 2022 Author Share Posted July 2, 2022 I know this is going to sound ridiculously dumb but I don't know what happened but it is working currently. Thank you everyone! 1 Link to comment Share on other sites More sharing options...
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