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Void RGB Elite not holding charge

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I just ordered and received the void rgb elite wireless headphones, which work great while either plugged into my pc or while charging, but the instant that I unplug them to try to use them wirelessly, they won't turn on. I tried charging them overnight and the LED indicator near the charging port was still red. Is there anything I should try doing to troubleshoot or does it just have a bad battery and I would have to send it back?

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  • Corsair Employees

Hey Neon, sorry to hear that, we would recommend that you contact our support team by opening a ticket at https://help.corsair.com so our support team can look into this further for you.

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