SRT Posted June 27, 2022 Share Posted June 27, 2022 (edited) Hello, I just built my new PC 2 days ago, I have 4 sticks of 8gb 3200mhz dominator platinum ram, for some reason, i would be using my pc just fine for sometimes an hour or two and all of a sudden when i look at my pc, all the ram RGBs have just frozen and when opening up ICUE, it says that it stopped receiving data from the ram even though its still working fine, just the RGB isn't working. I'm not sure if this is a bug with the software or if its something to fix on my end, it only fixes it once I shut down the pc and start it up again but it eventually happens again. if anyone can help me, that would be much appreciated. please and thank you. Edited June 27, 2022 by SRT spelling mistake Link to comment Share on other sites More sharing options...
thefalloftroy Posted June 28, 2022 Share Posted June 28, 2022 I am experiencing the same issue, and this has only begun recently because last week the rgb lighting on my dominator platinum (4x8gb 3600mhz) was working fine. Today I noticed the lighting pattern on my ram was frozen. I opened the icue app and updated to the latest version. Like OP is also experiencing, now the lighting on my ram freezes every single time I run my system. Link to comment Share on other sites More sharing options...
SIayerJedi Posted July 3, 2022 Share Posted July 3, 2022 I'm experiencing the same issue with Vengeance RGB PRO. I have 4 memory sticks 3600. Two 16gb and two 6GB in firmware version 1.03.66 on a Rog Strix X-570-E Gaming. Did someone has an answer on how to fix this issue. Link to comment Share on other sites More sharing options...
c-attack Posted July 4, 2022 Share Posted July 4, 2022 @thefalloftroy Is everyone here on an Asus MB with the plugin turned on? This was an old issue that has mostly gone away. Something happens in the Aura-CUE exchange and RAM freezes. The easiest solution is to quit the CUE app and restart. Severe cases might require restart. I suspect disabling the CUE plugin will stop this, but then obviously you lose the MB lighting back to Armory Crate. Link to comment Share on other sites More sharing options...
thefalloftroy Posted July 4, 2022 Share Posted July 4, 2022 3 hours ago, c-attack said: @thefalloftroy Is everyone here on an Asus MB with the plugin turned on? This was an old issue that has mostly gone away. Something happens in the Aura-CUE exchange and RAM freezes. The easiest solution is to quit the CUE app and restart. Severe cases might require restart. I suspect disabling the CUE plugin will stop this, but then obviously you lose the MB lighting back to Armory Crate. I have a gigabyte aorus x570 master motherboard with a ryzen 5950x cpu. But you're right, once I quit out of the icue application entirely and then open it again, this seems to make the lighting on the ram work again...it's still a strange issue and I hope one of the next icue updates addresses it. Link to comment Share on other sites More sharing options...
c-attack Posted July 4, 2022 Share Posted July 4, 2022 This was once a fairly prevalent issue, but it doesn't register the same number of hits it used to. I do know I have not seen this once since the day I uninstalled Armory Crate and turned off my board LEDs in the BIOS. The root of the problem is every program tries to grab a piece of the RAM on boot. Fusion may be doing the same on your board. Aside from removing one program or the other, some users have found a solution by delaying the start up of the other program. In Windows Services, you should be able to set Fusion to a delayed start up. If that does not work, you could set CUE to do the same, although its start seems fairly delayed already. The problem is when they both try to access the RAM at the same time, so a manual launch of CUE after boot might also be a work around. Link to comment Share on other sites More sharing options...
sblantipodi Posted July 5, 2022 Share Posted July 5, 2022 same problem here Corsair Dominator DDR5 on Asus motherboard Link to comment Share on other sites More sharing options...
EnygmaINC Posted July 25, 2022 Share Posted July 25, 2022 Same here. Started happening about a month ago. Vengeance RGB Pro on ASUS motherboard. Link to comment Share on other sites More sharing options...
rock1m1 Posted July 25, 2022 Share Posted July 25, 2022 I have this issue on and off ever since I got the Z690 TUF gaming and Corsair Dominator Plat DDR4. Link to comment Share on other sites More sharing options...
rock1m1 Posted July 25, 2022 Share Posted July 25, 2022 It has something to do with booting up the computer after a while for me. Restarting the computer never gave me this issue, however booting up can sometimes trigger this. Link to comment Share on other sites More sharing options...
iosonobenny Posted July 26, 2022 Share Posted July 26, 2022 Quote same problem here, i've been using my Dominator RGB from last Christmas, and it always happened once in a while (especially when PC was coming back from sleeping), but recently, gosh, it's almost certain that in a one hour gaming session the RGB would freeze. ASUS mobo STRIX B550-F Link to comment Share on other sites More sharing options...
LimelightLenny Posted December 15, 2022 Share Posted December 15, 2022 On 7/4/2022 at 1:00 PM, c-attack said: This was once a fairly prevalent issue, but it doesn't register the same number of hits it used to. I do know I have not seen this once since the day I uninstalled Armory Crate and turned off my board LEDs in the BIOS. The root of the problem is every program tries to grab a piece of the RAM on boot. Fusion may be doing the same on your board. Aside from removing one program or the other, some users have found a solution by delaying the start up of the other program. In Windows Services, you should be able to set Fusion to a delayed start up. If that does not work, you could set CUE to do the same, although its start seems fairly delayed already. The problem is when they both try to access the RAM at the same time, so a manual launch of CUE after boot might also be a work around. Why do you keep saying this issue isn't prevalent anymore? Are you talking to your customers or Corsair big wigs? Is there gonna be a fix for this or nah Link to comment Share on other sites More sharing options...
c-attack Posted December 15, 2022 Share Posted December 15, 2022 4 hours ago, LimelightLenny said: Why do you keep saying this issue isn't prevalent anymore? Are you talking to your customers or Corsair big wigs? Why are you quoting a 6 month old thread and assuming it applies to the current state of affairs? You have no hardware specs and did not ask a question, so presumably you are just trolling. Link to comment Share on other sites More sharing options...
jec0218 Posted December 21, 2022 Share Posted December 21, 2022 On 12/15/2022 at 12:13 PM, c-attack said: Why are you quoting a 6 month old thread and assuming it applies to the current state of affairs? You have no hardware specs and did not ask a question, so presumably you are just trolling. I'm actively having the the problem so it is still an issue. Mine issue started when murals released. My pc specs Mother Board ASUS TUF Gaming X570-PRO (WiFi 6) CPU AMD Ryzen 7 3700X 8-Core Processor, 4050 Mhz, 8 Core(s), 16 Logical Processor(s) GPU NVIDIA GeForce RTX 3080 Ram CORSAIR Vengeance RGB PRO 64GB (2x32GB) DDR4 3000 Link to comment Share on other sites More sharing options...
c-attack Posted December 21, 2022 Share Posted December 21, 2022 (edited) 3 hours ago, jec0218 said: I'm actively having the the problem so it is still an issue. Mine issue started when murals released. Correct. There has been a resurgence on the last couple of CUE versions, however for most the original root cause is not the same. There isn't a direct connection to Murals, although the increase appears to coincide with those versions. Most users are going to need to deal with one of the following: 1) Other RGB program becoming entangled with CUE trying to access the RAM; or 2) General SMBUS lockup even when no other software is installed. The second can be a real pill and I have been able to demonstrate it on fresh of Windows and clean install of CUE with no other programs installed yet. If you are having trouble with this, the best option is to uninstall CUE, then reinstall your MB chipset driver, then reinstall CUE and import your profiles back. The only working theory I have is install corruption preventing CUE from talking with the RAM across the Bus. You know you are locked up if you quit CUE and services, then launch other monitoring program like HWiNFO and it won't read the RAM either. It can be a bit random from boot to boot and may appear fine for a few seconds after CUE load before then locking up. There are a couple of current threads out there, although no clear resolution. Most of these older threads were about RGB program conflict and most current issues are likely the second type above. Edited December 22, 2022 by c-attack Link to comment Share on other sites More sharing options...
HalfUnder Posted December 23, 2022 Share Posted December 23, 2022 Glad to see I'm not the only one who's been having this issue. Asus x670e Extreme, 32gb of Dom Plat 6000mt/s Ram and it's a toss up whether or not I'm going to get the error once I open Icue. Had an update to Asus HAL within Armoury Crate that seemed (for a few minutes anyways) to get my lighting profiles working again but as usual as soon as I opened Armoury Crate it completely stopped working. Even weirder was before I opened Armoury Crate while my lighting profile for my ram was working fine the sensors in Icue all showed 0s across the board and weren't even showing 2 sticks of RAM and so on. Double checked with HWInfo64 and both sticks of RAM are detected both there and within Armoury Crate. I'm about at my wit's end lol. Link to comment Share on other sites More sharing options...
acme Posted February 3, 2023 Share Posted February 3, 2023 Same issue here. Vengeance RGB Pro Link to comment Share on other sites More sharing options...
xhiriu Posted February 21, 2023 Share Posted February 21, 2023 Same issue here since middle of 2022 (Vengeance RGB PRO and Asus Mobo) The way I fix the memories freeze is going to memory config: 1- Click on Memory 2- Device Settings 3- Check for updates (even if it's already up to date) 4- Click on 3 dots 5- Hit Force update it always fix the issue for me, but unfortunately you need to do it every time when your memories freeze I basically do it every single day Link to comment Share on other sites More sharing options...
JDBud Posted March 11, 2023 Share Posted March 11, 2023 I have the same issue here with an ASUS PRIME Z490-A Mobo and Vengeance RGB PRO SL. Link to comment Share on other sites More sharing options...
bren_i Posted March 22, 2023 Share Posted March 22, 2023 just bought a new RAM and I am experiencing the same problem. I've tried to do Force Update but doesn't even fix it. This is an on-going issue are they going to fix this? Link to comment Share on other sites More sharing options...
c-attack Posted March 22, 2023 Share Posted March 22, 2023 4 minutes ago, bren_i said: bought a new RAM and I am experiencing the same problem Which version of the problem? RGB interference? Or SMBus lock up? Don’t keep flashing the firmware to fix this. That will end badly at some point. It works because it separates the RAM from the system for a brief moment. A shutdown and start does the same and is a better way to temporarily fix if needed. Link to comment Share on other sites More sharing options...
zeroinfamy Posted April 10, 2023 Share Posted April 10, 2023 (edited) Copy/paste this into notepad. Save it as RAMFIX.ps1 - right click - run with powershell... I included the bit about restarting wallpaper engine (because I had it synced). If you don't want the Wallpaper engine bit you can comment it out. param([switch]$Elevated) function Test-Admin { $currentUser = New-Object Security.Principal.WindowsPrincipal $([Security.Principal.WindowsIdentity]::GetCurrent()) $currentUser.IsInRole([Security.Principal.WindowsBuiltinRole]::Administrator) } if ((Test-Admin) -eq $false) { if ($elevated) { # tried to elevate, did not work, aborting } else { Start-Process powershell.exe -Verb RunAs -ArgumentList ('-noprofile -noexit -file "{0}" -elevated' -f ($myinvocation.MyCommand.Definition)) } exit } 'running with full privileges' get-process "wallpaper*" | stop-process -force get-process "icue*" | stop-process -force get-process "cue*" | stop-process -force get-process "Corsair*" | stop-process -force start-sleep -s 2 start "C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe" start-sleep -s 20 start "D:\SteamLibrary\steamapps\common\wallpaper_engine\wallpaper64.exe" stop-process -Id $PID Edited April 10, 2023 by zeroinfamy spelling Link to comment Share on other sites More sharing options...
sblantipodi Posted April 17, 2023 Share Posted April 17, 2023 I have the same problem but when icue corrupt the SMBUS my system hangs on the next boot at the detect memory stage, I need to force shutdown the pc to make the pc boot again. I'm struggling with this problem since more than a year now, big Corsair fan but it may arrive the time when I give up and stop with Corsair once and for all. You are ignoring the problem. Link to comment Share on other sites More sharing options...
AussieG Posted April 27, 2023 Share Posted April 27, 2023 I have this problem now. Running Corsair Dominator 7200mhz RGB 2x16gb sticks - The RGB locks up and I get the message "stopped receiving data from DRAM". So far only a restart fixes it. Link to comment Share on other sites More sharing options...
Slevin79 Posted April 27, 2023 Share Posted April 27, 2023 I have the same problem with Vengance RGB pro 2x16GB + 2x Light modules on Asus Strix Z490 E-Gaming. At startup, the LEDs turn on with the "hardware lighting" setting and as soon as ICUE starts, they turn off. If I restart ICUE the leds of the ram remain spent. I have to force a ram firmware update. Link to comment Share on other sites More sharing options...
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