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Corsair Katar Pro Randomly Stopped Working

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I was using my Katar Pro yesterday afternoon. I stopped using it for about 20 minutes while I wrote some notes down in my notebook. I went back to wake it up from its Sleep mode and I noticed it wouldn't turn on at all. I changed the battery 3 times, every time with a brand new battery. I tried to do the reset trick where you hold down the left click and right click but the DPI light wont turn on at all. When I set it to bluetooth I can see the sensor light turns on (its a little red light inside the sensor) but the dpi light stays off and no matter how much I spam it, it wont turn on. Ive only had the mouse for about 2 months and I use it on my work macbook air. Ive never had to use the iCUE software because its always worked fine without it. Please Help!

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  • Corsair Employees

Hey sorry to hear that, I appreciate the troubleshooting you've already attempted. I would recommend that you contact our support team by opening a ticket at https://help.corsair.com so our team can look into this further for you. 

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