Mr_Krabs Posted June 19, 2022 Share Posted June 19, 2022 Hello everyone. I think this post will be my last straw to come to a resolution with Icue. For the last 6 months ive had a connecting disconnecting issue and without doubt its ICue. everything disconnects and I get no input from anything which you can imagine in a game is stressful and then connects back up. During this process all the LEDs switch off and then go back to colour cycle/profile. This can happen randomly and no pattern. sometimes once a hour and other times few times in a couple of minutes. I have tried everything except from a NZXT hub. Im using the latest ICUE software, Bios, AMD chipset, windows 10 Corsair products im using. Corsair Commander pro. H115i RGB PLATINUM 280mm Liquid CPU Cooler 6x 120mm SP 120 elite. RGB mouse mat MM800 Vengance pro RGB ram 4x8GB M65 RGB elite hs70 pro wireless ST100 RGB iCUE LS100 strips Asus prime pro plugin from corsair to control RGB lights to sync with corsair. Ive always loved corsair products but its fair to say its becoming a problem and if i cannot sort it I will eventually strip everything out and go for a generic addressable rgb. Any recommendations to stop this issue will be great. MY PC Specs RYZEN 7 3700X 32GB 3200 RAM X570 MOBO 6700XT GPU 650W CORSAIR 2X500GB SSD 2X 250GB SSD 1X 1TB SSD Link to comment Share on other sites More sharing options...
Mr_Krabs Posted June 19, 2022 Author Share Posted June 19, 2022 Forgot to add my case is also a corsair 5000X ICUE Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mars Posted June 21, 2022 Corsair Employees Share Posted June 21, 2022 Hey there, sorry to hear that, which products are you having disconnecting/reconnecting issues with? If you haven't already we would recommend that you contact our support team by opening a ticket at https://help.corsair.com so they can look into this further for you. Link to comment Share on other sites More sharing options...
Mr_Krabs Posted June 22, 2022 Author Share Posted June 22, 2022 On 6/21/2022 at 4:40 PM, Corsair Mars said: Hey there, sorry to hear that, which products are you having disconnecting/reconnecting issues with? If you haven't already we would recommend that you contact our support team by opening a ticket at https://help.corsair.com so they can look into this further for you. Hi, I am not sure exactly which product is causing this to happen. I am not sure how to tell which one is the cause. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mars Posted June 23, 2022 Corsair Employees Share Posted June 23, 2022 14 hours ago, Mr_Krabs said: Hi, I am not sure exactly which product is causing this to happen. I am not sure how to tell which one is the cause. I would go ahead then and create the support ticket so our support team can go over the issue and help assist with troubleshooting. Link to comment Share on other sites More sharing options...
Mr_Krabs Posted June 27, 2022 Author Share Posted June 27, 2022 On 6/23/2022 at 2:32 PM, Corsair Mars said: I would go ahead then and create the support ticket so our support team can go over the issue and help assist with troubleshooting. Support ticket sent 23/06/22 awaiting a response. thank you Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now