HS70 PRO Wireless Sound Not Working

[Kubrow]

I've been using these headphones for a few months and had no problems until today when the sound stopped working completely. I can still hear the beeps when I turn the headphone on and off along with the microphone working completely fine, but voice commands don't work. Any other audio device I use also seems to work too and in the sound settings the bar still moves to indicate when noise is coming through, but I hear nothing with these specific headphones. In addition, if I unplug the dongle and then plug it back in and then turn on the headphones, I can sometimes hear the voice commands and any other sound for a brief moment before it stops working again. I've tried restarting my computer and soft resetting the headphones but that hasn't worked. I haven't seen anyone else with a similar problem online which matches mine, does anyone know what I might be able to do to fix it?

[Corsair Elito]

HI Kubrow,

Attempt to repair the iCUE software:

Control Panel

Programs and Features

Right Click the iCUE software

Select Repair

Restart computer

 

Have you updated the firmware of the device? We would suggest that next for the unit.