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dark core RGB pro not detected by software 3.38.88 version 4 wont start

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i just bought the dark core RGB Pro but version 3.38.88 of the ICUE software cant find my device (not with original cable nor with a other USB-C cable).

then i downloaded version 4 of the same software and that wont even come to the foreground...?

i tried reinstalling it and everything i could think of/found on the internet...

anyway to fix this? 

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