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HS60 causing issues with gaming mouse & sound delay


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Hello!

About two weeks ago I acquired the HS60 pro Headset. I'm happy with the product itself, it feels good and music sounds great when it works. 
However, I observed multiple issues with the device so far. 

The Mouse Interference:
When gaming, or also just browsing or working on my PC, often times clicks of both mouse buttons as well as any other key on my MMO gaming mouse do not respond, buttons are held (which is not a function of this mouse), or requires me to continously click until it registers. 
These issues are not constant, but return frequently while the Headset is plugged in. 
Once the headset USB adapter is unplugged, the mouse functions without any issues. 
The mouse I use: Logitech G600

Sound delay:
Discord appears to have issues when the USB adapter is plugged in, and I'm aware there have been posts made on this forum by Corsair Staff claiming this is a discord issue. It is not. The same issue appears with other software and you will find many such reports all over reddit. It is not a discord specific problem and also not caused by discord, but by Corsair iCUE or the device itself. 
And I put this claim here, because it happened to me with Microsoft Teams, Discord and the Opera GX browser. And it is extremely unlikely that all of these programs by various different publishers, would cause the same issue on their side. 



I own another Corsair headset that I was very happy with, which is why I went for the HS60 as an upgrade. My older headset had an Audio Jack adapter which works with the HS60, but does not allow access to the iCUE software or Equalizer since that requires the USB adapter to work. However, once switched to the Audio Jack adapter, the mouse and audio delay issues are gone. 
This is no solution however, for a headset meant for gaming that interferes with a gaming mouse and does not work with Voice Chat programs which are also commonly used for gaming. (Especially when gamers are probably the main target group for these headsets.)

My drivers and software is up-to-date. Unless the iCUE download changed in the last 3 days. 

Any help, tips or comments of anyone observing similar issues would be much appreciated! 

Thank you for reading
Zev

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  • Corsair Employees

Hi Zevian,

Regarding the mouse stuttering, is this an AMD system? If so, this sounds characteristic of the AMD TPM issue that is currently known:

https://www.amd.com/en/support/kb/faq/pa-410

With the audio delay issues, this sounds very much related to USB, as you report it working fine with the 3.5 audio cable. How do you have the headset plugged into your system exactly? Is it using a USB hub or passthrough of any kind? 

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