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ST 100 RGB Update impossible


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  • Corsair Employees

Hi PEYDGE,

Have you tried other USB ports to ensure it isn't a USB issue, to start? Are you plugging the ST100 directly into your motherboard's rear I/O panel? 

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Hi thx for your answer. Yes yesterday I tried ton change the usb port at the back of my computer and .... it worked ! But I just launched Icue now, few seconds before this lines, and icue ask me again ton update ST100 .....

I'm using the USB cable which was in the st100's box and it's plug on my MB directly at the back of my computer, my MB is MSI gaming plus B450

 

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  • Corsair Employees
13 hours ago, PEYDGE said:

Hi thx for your answer. Yes yesterday I tried ton change the usb port at the back of my computer and .... it worked ! But I just launched Icue now, few seconds before this lines, and icue ask me again ton update ST100 .....

I'm using the USB cable which was in the st100's box and it's plug on my MB directly at the back of my computer, my MB is MSI gaming plus B450

 

The next step here would be to perform a clean install of iCUE. Please follow the steps below:

 

  1. Open your computer's Control Panel.
  2. Open the Programs and Features options.
  3. Select Corsair Utility Engine in the list, and then select Uninstall.
  4. Press Window Key + R to open the Run command.
  5. Type %appdata% and press Enter.
  6. Delete any Corsair folders in the window that pops up.
  7. Return to the Run window and type %localappdata%.
  8. Delete any Corsair folders in the window that pops up.
  9. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4.
  10. Delete any Corsair folders in that folder.
  11. Type Regedit in the Run window and then click OK.
  12. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.
  13. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.
  14. Restart your computer.
  15. Download a new installer file for iCUE from Corsair.com and reinstall.
     

If you need assistance with these steps, please let us know so we can create a ticket on your behalf.

Thank you.

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  • Corsair Employees
8 hours ago, PEYDGE said:

Thanks but doesn't works

 

You should create a ticket directly with Technical Support from here. Please visit https://help.corsair.com/hc/en-us/requests/new 

Thank you.

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