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Is there a design defect in the Scimitar RGB Pro/Elite mouse series or am I just unlucky?


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So I purchased a Scimitar RGB Pro back in late 2019 and it was fantastic for almost 2 years, but after a while it started developing a weird problem with the scroll wheel, sometimes an upscroll would register as a downscroll and vice versa. It made scrolling through anything, and especially long pages an absolute nightmare. I put in an RMA and I'm extremely thankful that they actually decided to send me a replacement (they sent me an Elite though saying they no longer had the Pro in stock) given that it was a few weeks past it's 2 year standard warranty, I didn't really expect anything but they actually came through with a replacement which was awesome of them.

The mouse I received was a refurbished unit, you could tell since it didn't come in it's original packaging, just some bubble wrap and a plain cardboard box, and there was a couple of very minor but noticeable scuffs on it. Again - I wasn't bothered by that since I wasn't really expecting anything at all and was just happy to have  functioning mouse again. The replacement worked great for another 4 months after that, at this point the replacement also starts exhibiting the same mouse wheel problems as the original - the exact same problem. I'm at the point now where I am having to use the sidebar to scroll through pages since using the wheel is infuriatingly random.

I am looking to purchase a new mouse now (I'm pretty sure I can't get a replacement for the replacement, right?) and I really really love the design of the Scimitar and how it feels in my hand, but I'm concerned about just running into the same problem again down the line. So does this mouse legit have a manufacturing defect with the wheel that anyone else knows about or am I just straight up unlucky enough to get 2 of them with the same problem?

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  • Corsair Employees

Hey there! I'm sorry you've had issues with the scroll wheel on the Scimitar mice. There are no manufacturing problems with our Scimitar series. If any issues arise in the future with your mouse feel free to post or directly contact our support team for further assistance. https://help.corsair.com 

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  • 1 month later...

Hi LazyT,

I returned my Scimitar RGB Pro because of the same reason multiple times and now have the same issue with the Scimitar RGB Elite which is the successor model. I will be returning it to the vendor I purchased it from for a replacement.

What I did notice was that the mouse wheel was a bit stiff / had friction at the beginning. My Elite is 4 months old and has started showing the issues you mentioned. I don't know what the cause is as the mice always failed within the warranty period.

 

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Just an idea.. when i took apart my G502 last year, i may have spotted a possible cause 😛

those mouse wheel openings accumulate a ton of crap and dust, and that does not play well with optical sensors. Maybe have a go at blasting it carefully with some compressed air and see if it solves it?

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Well I personally would put that down to bad design as the mouse is 4 months old and already showing this issue. I can't take it apart as that would void warranty,  blasting air in did nothing for me. Thanks.

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