New Vengeance i7300 Boot Issues/Black Screen

[JohnnyNooB]

Hi all,

I am new to the Corsair family & PC gaming in general so forgive me for lack of technical descriptions.  So far I have been learning as I go!

Anyways - on Wednesday I got my i7300 after purchasing from the online store a week prior and out of the box everything booted fine and seemed normal.  In terms of immediate installs - I updated necessary drivers & the usual Windows updates that were suggested as well as Discord and Steam.

Everything ran fine for a few hours until I was downloading a game off Steam when the computer froze for like two seconds only to black screen and then entered an immediate boot loop but never reached Bios or Windows each time & the monitor/RGB Keyboard/RGB Mouse were acting as if they were not plugged in.

I spoke to a tech assist rep who instructed me to check connections & then test each RAM stick individually after removing both for a few seconds.  Upon the first test it booted back up normal.  Second stick booted fine solo as well.  Then together in unison the PC booted back and everything was cool.  I then restarted as well as shut down and it booted normally immediately after each.

After a few hours of use I shut down the PC for a few hours and when I went to boot back up it there was a RED Debug light (the top light).  After a few seconds the red light would pop off to be then replaced by a yellow light two or so lights lower (and the graphics card light would then shut off as the yellow debug light was on) only to switch back to the red light for a few seconds with the graphics card light illuminating again.  It would stay in this state for a few seconds and then blip to yellow again for a second with the graphics card light blinking off until the red came back.  During this time the monitor/keyboard/mouse did not recognize the computer or go to Bios/Windows.  Just a black screen.  Rinse repeat.

My next rep instructed me on resetting the CMOS and checking connections which I did.  After resetting CMOS the computer booted, was able to restart & boot as well as shut down and boot immediately after.

Once again after a few hours of being off the PC refused boot - the same situation with the red/yellow debug lights.

It was this point me and my third tech rep realized that re-seating the ram before every boot was the only way it would be able to boot afterwards & only after being off for an hour + it would encounter the boot issue.

During one of these "on" periods I tried installing another steam game after a few hours of successful use and the PC then crashed into the red debug light loop and refused to boot again.  I was however able to play 4 or 5 hours of ARK prior and the game ran like a dream.

My reps came to the conclusion it is a faulty power supply so I am now looking at a potential 3ish week RMA process.

I really like this PC and want to continue onward with Corsair after all the great reviews and recommendations but after reading the forums and seeing a few other people recently experiencing the same exact boot issue with the i7300 I am a little bit concerned.  This post isn't intended to slander the brand or the great products they make but I feel that at the price point the product is in these aren't issues I should be experiencing out of box only to be hit with a 3 week RMA process afterwards.  Not cool and making me contemplate a refund.

I do want to give a shout out to the 4 different Corsair vengeance technical assistant representatives I worked with though.  They were all excellent, patient, friendly and understanding.  I do truly believe each of them was doing their best to help me and I left each experience very impressed with their professionalism and attitudes.  10/10 experience and their excellent support is part of the reason I would consider staying with the brand.

Anywho - I just figured I would post my experience.  Thanks for your time

[APERFECTENV]

I was having very similar issues with the red then yellow light, with little success until I borrowed some corsair ram from a friend and the i7300 booted fine every time. I notified Corsair and they sent me replacement memory sticks and the i7300 has had no issues since.  

[JohnnyNooB]

Thanks for the response.  I suggested that to technical support but they were convinced it was the PSU.  I sent the PC back yesterday and hopefully there won't be any issues with the next one.  I will keep this in mind though!

[Corsair Fer]

Thank you for your feedback.  

[Daytonaboss]

I had the very same issue with my brand new i7300. I received it within 4 days and it ran fine for one day then poof. Nothing I could do, couldn't even boot into safe mode. I went back to my order page and hit the return and shipped it back to them. They gave me a full refund and I ordered a new i7300 from them and this time its been at the processing stage for 7 days now. I'm a little nervous now after reading on the forums here about other people having same issues. I think I might go ahead and hit the cancel order I don't know. One pays $ 2400.00 for a computer it should not have any problems out of the box. If someone from Corsair could respond to me here and reassure me the computer will be fine I wont cancel the order. There must be a issue within the build for this to be happening to several people. I'll await your reply Corsair. 

Thank You   

[JohnnyNooB]

23 hours ago, Daytonaboss said:

I had the very same issue with my brand new i7300. I received it within 4 days and it ran fine for one day then poof. Nothing I could do, couldn't even boot into safe mode. I went back to my order page and hit the return and shipped it back to them. They gave me a full refund and I ordered a new i7300 from them and this time its been at the processing stage for 7 days now. I'm a little nervous now after reading on the forums here about other people having same issues. I think I might go ahead and hit the cancel order I don't know. One pays $ 2400.00 for a computer it should not have any problems out of the box. If someone from Corsair could respond to me here and reassure me the computer will be fine I wont cancel the order. There must be a issue within the build for this to be happening to several people. I'll await your reply Corsair. 

Thank You   

Interesting - I purchased my new one yesterday evening and today it's already shipping.  I would check in on that.  I hope if you do end up getting a new one it doesn't have the same issue - good luck!

[Daytonaboss]

7 hours ago, JohnnyNooB said:

Interesting - I purchased my new one yesterday evening and today it's already shipping.  I would check in on that.  I hope if you do end up getting a new one it doesn't have the same issue - good luck!

Yeah I ordered the second one on 5/31  and eight days later it was still processing. I reached out to them but no reply so I went ahead and canceled the order. I'm very disappointed with Corsair at the moment so much so that I ordered another computer today from another company with 2 day free rush service. Upgraded from the i7300 corsair this one has the z690 board, 12 gen I 9 chip and the RTX 3080 gpu  32 gig mem  1 t ssd, 750 gold psw   all for 60 bucks cheaper then the i7300.   Good luck with your system hope it all works out for ya :)  

[RaisedByTitans]

Hello All,

Any Luck on RMAs or fixes for this? I have the 12900k on the AC5 March 30th bios and are seeing all of the booting issues and BSOD issues that are plaguing these forums. Any help from Corsair or the community would really make my day!!

[EdgarA]

I'm having the same issue. About to file a ticket for support/RMA if there's no solution. Worked fine on 1st boot, setup Windows, got all updates, updated iCue. Now also have to re-seat RAM and clear CMOS to get it to boot. In my case it then proceeds to light up the Ez Debug CPU light and be stuck there with no video out or even power to USB keyboard.

[EdgarA]

I noticed that Corsair's latest BIOS available for the i7300 (DDR5) is from Apr 25 2022, but MSI has since updated their version of the BIOS twice here. Interestingly the last one includes "Fine-tuned memory compatibility" which may be related to what some people are experiencing given the symptoms. Can we flash our BIOS with MSI versions, or are they incompatible? Or must we wait for Corsair to update their version with these fixes?

[JohnnyNooB]

So to update on my situation...

I ended up RMAing the faulty PC.  I got my new Vengeance after about a two week period (a week to ship the first PC back and then a little less then a week to get the new one).  I have been playing it for a few weeks and it has been running like a dream and I have had zero issues with it to this point.

I will say however - I was very disappointed with how Corsair handled the situation.  Their tech support / customer service are all extremely nice and great to deal with but the 'higher tier support' (who communicate to you via email only and no phone) I feel really didn't do much to help me.  The original PC had issues immediately right out of the box.  I spent the first week with it on the phone with tech support DAILY, only to have to send it in and then wait another 2ish weeks until I received my new one (again RMA + new item shipping times).  So basically, I paid just shy of $4,000 only to not have a working PC for almost a month.  I asked for expedited shipping for the returned faulty PC as well as my new one and they refused both, which is just ridiculous in my opinion.  After all was said and done I complained to the higher tier support and received a 15% off coupon that expired a month later and couldn't be used on anything of note on the store lol.  So in that aspect I am very disappointed and feel they could have done a lot more for me after all the headaches I dealt with initially.

All that said I love the computer and am happy I finally have one that works - but I do think Corsair could do more for their customers whom this issue effects.  It's obviously a fairly common issue so I think people who pay thousands to not be able to use the PC for a few weeks deserve better compensation from the company afterwards.  At the bare minimum expedited shipping for the faulty item and the replacement.

[LeDoyen]

5 hours ago, JohnnyNooB said:

 After all was said and done I complained to the higher tier support and received a 15% off coupon that expired a month later and couldn't be used on anything of note on the store lol. 

"We are very sorry for making you lose a month, money and cause you stress and anxiety because we messed up. Have a coupon an give us more of your money."

I wonder who thought that would be a good idea ^^'

[EdgarA]

On 7/22/2022 at 9:53 PM, EdgarA said:

I'm having the same issue. About to file a ticket for support/RMA if there's no solution. Worked fine on 1st boot, setup Windows, got all updates, updated iCue. Now also have to re-seat RAM and clear CMOS to get it to boot. In my case it then proceeds to light up the Ez Debug CPU light and be stuck there with no video out or even power to USB keyboard.

As an update to my own issue, it seems to have gone away after a second CMOS clear that I did while I was recording just for the sake of showing the symptoms to a tech when Corsair finally decides to pick up my ticket. This second time I just cleared the CMOS, I didn't bother re-seating  the RAM which I did in my 1st attempt as some people reported that helping with similar issues.

[Clif9464]

On 5/29/2022 at 11:36 AM, JohnnyNooB said:

Hi all,

I am new to the Corsair family & PC gaming in general so forgive me for lack of technical descriptions.  So far I have been learning as I go!

Anyways - on Wednesday I got my i7300 after purchasing from the online store a week prior and out of the box everything booted fine and seemed normal.  In terms of immediate installs - I updated necessary drivers & the usual Windows updates that were suggested as well as Discord and Steam.

Everything ran fine for a few hours until I was downloading a game off Steam when the computer froze for like two seconds only to black screen and then entered an immediate boot loop but never reached Bios or Windows each time & the monitor/RGB Keyboard/RGB Mouse were acting as if they were not plugged in.

I spoke to a tech assist rep who instructed me to check connections & then test each RAM stick individually after removing both for a few seconds.  Upon the first test it booted back up normal.  Second stick booted fine solo as well.  Then together in unison the PC booted back and everything was cool.  I then restarted as well as shut down and it booted normally immediately after each.

After a few hours of use I shut down the PC for a few hours and when I went to boot back up it there was a RED Debug light (the top light).  After a few seconds the red light would pop off to be then replaced by a yellow light two or so lights lower (and the graphics card light would then shut off as the yellow debug light was on) only to switch back to the red light for a few seconds with the graphics card light illuminating again.  It would stay in this state for a few seconds and then blip to yellow again for a second with the graphics card light blinking off until the red came back.  During this time the monitor/keyboard/mouse did not recognize the computer or go to Bios/Windows.  Just a black screen.  Rinse repeat.

My next rep instructed me on resetting the CMOS and checking connections which I did.  After resetting CMOS the computer booted, was able to restart & boot as well as shut down and boot immediately after.

Once again after a few hours of being off the PC refused boot - the same situation with the red/yellow debug lights.

It was this point me and my third tech rep realized that re-seating the ram before every boot was the only way it would be able to boot afterwards & only after being off for an hour + it would encounter the boot issue.

During one of these "on" periods I tried installing another steam game after a few hours of successful use and the PC then crashed into the red debug light loop and refused to boot again.  I was however able to play 4 or 5 hours of ARK prior and the game ran like a dream.

My reps came to the conclusion it is a faulty power supply so I am now looking at a potential 3ish week RMA process.

I really like this PC and want to continue onward with Corsair after all the great reviews and recommendations but after reading the forums and seeing a few other people recently experiencing the same exact boot issue with the i7300 I am a little bit concerned.  This post isn't intended to slander the brand or the great products they make but I feel that at the price point the product is in these aren't issues I should be experiencing out of box only to be hit with a 3 week RMA process afterwards.  Not cool and making me contemplate a refund.

I do want to give a shout out to the 4 different Corsair vengeance technical assistant representatives I worked with though.  They were all excellent, patient, friendly and understanding.  I do truly believe each of them was doing their best to help me and I left each experience very impressed with their professionalism and attitudes.  10/10 experience and their excellent support is part of the reason I would consider staying with the brand.

Anywho - I just figured I would post my experience.  Thanks for your time

Just wow - same thing happened to me tonight. I am seriously bummed. If I had seen this I would have built one myself. This pc is just 2 weeks old.  I reported a ram stick out when I got it but it worked for 2 weeks when I stuck it back in. These have serious issues. When you have this many posts they have an issue. Oh and dont believe the frickin streamers that sell this for corsair. They are getting them for nothing. 

[Clif9464]

Update: took cmos battery out waited like 1 minute put it all back and it decided to behave for now.

[ClayLewis94]

Exactly everything you described just happened to my computer last night after playing games for a couple hours. it was in a boot loop with the red light and would recognize anything my monitor or mouse at all. I couldn't get it back on for an hour plus. The next morning it is working now, but i am very concerned as it's only a week out of the box and the 2nd time i have used it.