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Corsair.Service.exe Crashing Almost Daily?


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I recently installed an H100i RGB Pro XT and downloaded and installed the latest (at the time) iCue 4.23.137 and I noticed that ever so often, the cooler itself will quickly switch to the lighting I have selected in the "Hardware Lighting" within iCue then quickly switch back to what it was set at. I tried looking in the Reliability Monitor within Windows 11 and noticed it has some things listed for when I installed it which can be viewed in the imgur album here The first 4 images are related to what it says about the install, and the last is what is displayed for every time it crashes and this is the clipboard of the latest crash I had of it:

Source
Corsair.Service

Summary
Stopped working

Date
‎2022-‎05-‎27 7:25 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Corsair.Service.exe

Problem signature
Problem Event Name:    CLR20r3
Problem Signature 01:    Corsair.Service.exe
Problem Signature 02:    4.23.0.6
Problem Signature 03:    6241af60
Problem Signature 04:    Corsair.Module.PlatinumDevices
Problem Signature 05:    4.23.0.6
Problem Signature 06:    6241af58
Problem Signature 07:    99
Problem Signature 08:    8
Problem Signature 09:    System.AccessViolationException
OS Version:    10.0.22000.2.0.0.256.48
Locale ID:    4105
Additional Information 1:    2beb
Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:    9bb8
Additional Information 4:    9bb88b6561abb4251a2162ec0aec9ffb

Extra information about the problem
Bucket ID:    97703dde8bdb57ec9fd00cfc20774603 (2292346487347561987)

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Mine has been crashing everytime i startup my comp. and also while just sitting here watching youtube vids and other stuff. So multiple times a day for me.

 

Noticed there was an update and just updated to current, and seems to be worse now lol. (I was hoping it would fix my fans issues. but nope)

 

 

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lol, yeah much more frequent now. I even uninstalled it all and all the asus stuff, reboot, reinstalled, reboot and just stupid now. about 5 times since my last post here.

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6 hours ago, Dmnchild said:

lol, yeah much more frequent now. I even uninstalled it all and all the asus stuff, reboot, reinstalled, reboot and just stupid now. about 5 times since my last post here.

Well that sucks, did you also get the same messages regarding the installation in reliability monitor? Like with my install it says 2 times it passed and 1 time it failed for some reason, I had only ran the installer once and as per it's GUI, it said everything was OK.

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9 hours ago, reddragonskate88 said:

Well that sucks, did you also get the same messages regarding the installation in reliability monitor? Like with my install it says 2 times it passed and 1 time it failed for some reason, I had only ran the installer once and as per it's GUI, it said everything was OK.

Installation seemed fine and without errors, also Ive never used the reliability monitor but looking now tons of app crashes on icue. (no system crashes though)

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On 5/28/2022 at 8:31 PM, Dmnchild said:

Installation seemed fine and without errors, also Ive never used the reliability monitor but looking now tons of app crashes on icue. (no system crashes though)

For you does it say that Corsair.service.exe crashed? I went an entire day yesterday without it crashing and just about all of today, but it looks like it just crashed again while I was playing Rocket League. Looks like the same report in reliability monitor as the other day, but now there is a part at the end that says "Files that help describe the problem"

Source
Corsair.Service

Summary
Stopped working

Date
‎2022-‎05-‎29 11:31 PM

Status
Not reported

Description
Faulting Application Path:    C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Corsair.Service.exe

Problem signature
Problem Event Name:    CLR20r3
Problem Signature 01:    Corsair.Service.exe
Problem Signature 02:    4.23.0.6
Problem Signature 03:    6241af60
Problem Signature 04:    Corsair.Module.PlatinumDevices
Problem Signature 05:    4.23.0.6
Problem Signature 06:    6241af58
Problem Signature 07:    99
Problem Signature 08:    8
Problem Signature 09:    System.AccessViolationException
OS Version:    10.0.22000.2.0.0.256.48
Locale ID:    4105
Additional Information 1:    2beb
Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:    9bb8
Additional Information 4:    9bb88b6561abb4251a2162ec0aec9ffb

Files that help describe the problem
WERInternalMetadata.xml

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I tried looking at event viewer and it had listed for this latest crash and it has 2 things related to it. First one is listed under the "Error" section and source being "Application Error" and lists the following:

Log Name:      Application
Source:        Application Error
Date:          2022-05-29 11:31:08 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-H8K5UM3
Description:
Faulting application name: Corsair.Service.exe, version: 4.23.0.6, time stamp: 0x6241af60
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x06d32afc
Faulting process id: 0x2ca4
Faulting application start time: 0x01d8723a25ffbc32
Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Corsair.Service.exe
Faulting module path: unknown
Report Id: 07f1fce8-9e56-4ecc-b871-e8c2c4743fc2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-05-30T06:31:08.9723848Z" />
    <EventRecordID>14868</EventRecordID>
    <Correlation />
    <Execution ProcessID="8616" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-H8K5UM3</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Corsair.Service.exe</Data>
    <Data>4.23.0.6</Data>
    <Data>6241af60</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>06d32afc</Data>
    <Data>2ca4</Data>
    <Data>01d8723a25ffbc32</Data>
    <Data>C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Corsair.Service.exe</Data>
    <Data>unknown</Data>
    <Data>07f1fce8-9e56-4ecc-b871-e8c2c4743fc2</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

There is also this listed under the "Error" section and source being ".NET Runtime":

Log Name:      Application
Source:        .NET Runtime
Date:          2022-05-29 11:31:08 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-H8K5UM3
Description:
Application: Corsair.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at CorsairLink4.Module.PlatinumDevices.Common.Utils.PrecisionDelay.MultimediaTimerCallback(UInt32, UInt32, UInt32 ByRef, UInt32, UInt32)


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-05-30T06:31:08.8568181Z" />
    <EventRecordID>14867</EventRecordID>
    <Correlation />
    <Execution ProcessID="11428" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-H8K5UM3</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: Corsair.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at CorsairLink4.Module.PlatinumDevices.Common.Utils.PrecisionDelay.MultimediaTimerCallback(UInt32, UInt32, UInt32 ByRef, UInt32, UInt32)

</Data>
  </EventData>
</Event>

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  • Corsair Employees

If you happened to install the optional KB5012643 Windows 11 update that is going to be the cause of the service crash.

https://www.pcmag.com/news/microsoft-suggests-uninstalling-windows-11-update-that-crashes-apps

 

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On 5/31/2022 at 8:02 AM, Corsair Notepad said:

If you happened to install the optional KB5012643 Windows 11 update that is going to be the cause of the service crash.

https://www.pcmag.com/news/microsoft-suggests-uninstalling-windows-11-update-that-crashes-apps

 

Thanks for the info. I figured it might of had something to do with a recent update. I had installed KB5013943 the day it was released, rebooted my machine and nothing that used .NET Framework would start, so I uninstalled the update.

I read it could be re-installed and to just re-select the .NET Framework 3.5 box under the "Windows Features" section, so I did that. I wasn't aware that KB5012643 was also messed up. I had installed that update back on April 27th.

I had only checked the first box and didn't check the two "Windows Communication Foundation HTTP and Non-HTTP Activation" boxes within. I did this a couple days ago and corsair.service didn't crash for a couple days, but it just did.

What would you recommend I do? Should I uninstall KB5013943 and then KB5012643? Would I have to de-select any of the .NET Framework things I selected?

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Posted (edited)

@Corsair Notepad This is what my update history, uninstall updates and Windows Features screens looks like.

Screenshot 2022-06-03 093528.png

Screenshot 2022-06-03 093704.png

Screenshot 2022-06-03 094448.png

Edited by reddragonskate88
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  • Corsair Employees

You have the update installed that causes the issue.

image.png.45c8a6a8007c87e9b10a7ac06681ebce.png

 

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1 minute ago, Corsair Notepad said:

You have the update installed that causes the issue.

image.png.45c8a6a8007c87e9b10a7ac06681ebce.png

 

Yeah I know, I don't have the option to uninstall it unless I have to uninstall KB5013943 first?

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Posted (edited)

@Corsair NotepadI uninstalled KB5013943 and rebooted and then KB5012643 showed up in the uninstall updates section, so tried uninstalling it, but it errors out and says not all of the updates were uninstalled.

Edited by reddragonskate88
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  • Corsair Employees
17 minutes ago, reddragonskate88 said:

@Corsair NotepadI uninstalled KB5013943 and rebooted and then KB5012643 showed up in the uninstall updates section, so tried uninstalling it, but it errors out and says not all of the updates were uninstalled.

The issue at hand is something you are going to have to take up with Microsoft support as the cause of the service crashing is that update, and if you need assistance with removing the update they are who you will need to speak to. 

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35 minutes ago, Corsair Notepad said:

The issue at hand is something you are going to have to take up with Microsoft support as the cause of the service crashing is that update, and if you need assistance with removing the update they are who you will need to speak to. 

I see. Well I tried uninstalling KB5013889, then KB5013628 just in case I had to remove them in order before and KB5012643 still won't uninstall. What an absolute headache.

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  • 2 weeks later...

I confirmed via Windows Powershell that this update is no longer installed @Corsair Notepad I have tried uninstalling iCue and using the removal guide and reinstalling the latest version, but still most every day corsair.service crashes. I have Aida64 installed and all of the Corsair & Asetek items in Aida's stability section unchecked. It also crashes when I don't even have Aida64 running.

Screenshot 2022-06-05 154918.png

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I'd like to update this thread by saying that I have just finished doing a fresh re-install of Windows 11 Pro x64 and installed the latest iCue and STILL this issue persists with the same error codes and the same stuff in event viewer as I previously had.

@Corsair Notepad What would you suggest I do now? This can't be caused by the update you previously mentioned as I never installed it with this new install. I'm pretty much at the end of my rope troubleshooting this issue.

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  • 2 weeks later...

Still getting these crashes daily, the ticket that I opened hasn't got me anywhere...

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  • 1 month later...

Still getting this Corsair.Service.exe CLR20r3 crashing issue even with a brand new H100i RGB Elite cooler I received from support via advanced RMA.

 

Source
Corsair.Service

Summary
Stopped working

Date
‎2022-‎08-‎04 10:57 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\Corsair\CORSAIR iCUE 4 Software\Corsair.Service.exe

Problem signature
Problem Event Name:    CLR20r3
Problem Signature 01:    Corsair.Service.exe
Problem Signature 02:    4.26.0.1
Problem Signature 03:    628b899f
Problem Signature 04:    Corsair.Module.PlatinumDevices
Problem Signature 05:    4.26.0.1
Problem Signature 06:    628b8998
Problem Signature 07:    99
Problem Signature 08:    8
Problem Signature 09:    System.AccessViolationException
OS Version:    10.0.22000.2.0.0.256.48
Locale ID:    4105
Additional Information 1:    2beb
Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:    ea22
Additional Information 4:    ea22cb24a2f70228e8ec14261f2a5b56

Extra information about the problem
Bucket ID:    aab4ec1ba26728cfdf4dc64666b72e36 (2255676994055777846)

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