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[Mac] Corsair K70 PT-BR issue on macosx and linux


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Hello

I have one Corsair k70 keyboard with  PT-BR(ABNT 2) layout , when i try to use it on mac osx or any linux distro some keys doesnt work , like my "?" key. I have to install the Icue software to the system interpret it correctly . 

The problem is , when i put my computer in hybernate mode or sleep, the keyboard come back with the erract behavior , and i need to restart the computer to have the issues fixed. 

Sometimes i have to make 2 restarts ... Im wondering if is anything else i can do , i already configured the OSX with the "correct" language.
 

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  • Corsair Employees

What exact K70 keyboard? What exact version of MacOS? Does the same thing happen on a Windows based system?

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Sorry for missing informations

macOS Monterey - Version 12.2.1

Ubuntu 20.04 (in linux i have the same issue)

Keyboard version : K70 CH9000114-BR Red Switch

 

On windows works perfect and i dont need to install any driver. 

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  • Corsair Employees

Are you connecting the system directly to a USB port on the physical system?

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11 minutes ago, Corsair Notepad said:

Are you connecting the system directly to a USB port on the physical system?

No, macbook pro doesnt have any regular usb port , using a hub. But on the ubuntu was using a normal one and had the same problem ...

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  • Corsair Employees

Test the keyboard with the MacBook by connecting it via an official Apple branded Type-C to Type-A adapter. 

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21 hours ago, Corsair Notepad said:

Test the keyboard with the MacBook by connecting it via an official Apple branded Type-C to Type-A adapter. 

Alredy made this test without success.

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  • Corsair Employees

If you are unplugging and replugging the keyboard in constantly between system restarts, etc.. when swapping the keyboard to different systems this is not something that is an issue with the keyboard or the iCUE software. Its an issue with the OS retaining recognition of the keyboard, and the layout of the keyboard being used when it is being reattached. We would recommend that you reach out to Apple for assistance on steps to resolve the issue. 

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