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Void Elite Wireless Equalizer and 7.1 surround sound doesn't work at all


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The equalizer sliders in icue software does absolutely nothing when i slide them. I can't use the 7.1 surround sound either.

Things I've done so far:

Reinstalling and repairing icue

Reinstalling headset drivers

Resetting headset through mic button

Forcing a firmware update

Trying headset on icue 3

 

None of above worked. Please help me I got this headset a week ago.

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  • Corsair Employees

What exactly are you plugging the wireless receiver for the headset into? Have you tried right clicking on the Windows sound icon in the bottom of the Taskbar Notification are an ran the audio troubleshooter to make sure its not a conflict with a pre-existing driver?

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57 minutes ago, Corsair Notepad said:

What exactly are you plugging the wireless receiver for the headset into? Have you tried right clicking on the Windows sound icon in the bottom of the Taskbar Notification are an ran the audio troubleshooter to make sure its not a conflict with a pre-existing driver?

I already disabled everyting insted of void elite as a sound device. Also ran a troubleshooter just now. Nothing changed.

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  • Corsair Employees

Go ahead and reach out to our support team directly by opening a ticket at http://help.corsair.com

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