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Corsair DRAM warranty?


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Has anyone tried to RMA your RAM kits back to Corsair?

Ever since I switch to a new platform last end of the year thus, getting a new DDR4 kit, I was wondering whether I should RMA both of my Corsair Vengeance kit.

The issue is:

1. The original kit, I have misplaced the receipt, it was bought locally.

2. The second kit, a friend of mine handed it over to me, and missing the plastic protective shell.

Should I RMA the kits directly to Corsair?

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On 5/16/2022 at 2:26 PM, Corsair Fer said:

You would have to provide proof of purchase per the warranty guidelines.  What is the issue with the kits?

Both kits, a stick is having difficulty working.

Not sure why, but I remember that my desktop was booting normally, only to realised that I have only 1x8gigs working and after restarting it return back to 2x8gigs.

Some time later, it does the same thing, however, diagnosing a stick at a time, one of the two refused to be detected.

Fortunately, a friend of mine with the same RAM kit handed over his. Mysteriously, it detects all 4 sticks, and once again, it happened again--some time later.

Both of our kit, one of the stick had a sudden drop out, fortunately, his kit fared slightly better, one of his faulty stick will work at stock, but with XMP, it fails.

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On 5/23/2022 at 11:41 PM, Corsair Fer said:

Try testing each stick individually in slot B2 of your motherboard.

Sorry for the late reply but I've just check all of the sticks across 2 boards on Sunday after posting, all pretty much:

1. One of the sticks per kit, is detected, but boot cycle between CPU and DRAM (MSI), the other stick straight up whines (I installed a buzzer).

2. All sticks straight up put up '55' via debug LED (Biostar)

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On 5/25/2022 at 5:45 AM, Corsair Fer said:

Sounds like you'd need a replacement then.  Please get your proof of purchase for both kits and submit a ticket to our support team at https://help.corsair.com

Unfortunately, the kit from 2017 (I'm guessing it's 2017, because the batch is 17x-- instead of 16x--), I don't have the receipt, since it's was a gift from my friend, and he misplaced its receipt.

I could only send the 2016 kit.

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