Lisiastyyy Posted May 13, 2022 Share Posted May 13, 2022 So I've just unpacked a new pair of Virtuoso SE Wireless, plugged the dongle in, paired headphones to my pc, and to my dissatisfaction, the RGB on the sides of the headset are not lighting up. The microphone indicator is just fine, but the logo LEDs are not. I've tried resetting them using mute button, reinstalling the iCUE software, checked for firmware update (Dongle is v0.16.80, Headphones are v0.17.149) and of course I've charged them up. Issue happens on both USB and Wireless mode Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted May 13, 2022 Corsair Employee Share Posted May 13, 2022 Have you checked to make sure that a lighting effect is set appropriate in the Lighting Effect menu for the headset, and that the brightness slider in the headset's Device Settings are turned up? If so and the RGB is still not lighting up we would recommend that you proceed with a return and exchange of the headset you purchased the headset from, or reach out to our support team directly by opening a support ticket at http://help.corsair.com Link to comment Share on other sites More sharing options...
Lisiastyyy Posted May 13, 2022 Author Share Posted May 13, 2022 Oh my... I didn't see that in the menu before. Maybe I didn't notice because it's so late... Thanks for help @Corsair Notepad 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now