JWC Posted May 6, 2022 Share Posted May 6, 2022 The issue is as written in the title. To fix the issue, I have reinstalled drivers, and reinstalled iCUE, but nothing worked out. Please let me know how to fix the issue. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Elito Posted May 6, 2022 Corsair Employees Share Posted May 6, 2022 Hi JWC, Can you indicate how you have you your you headset connected? wireless or wired? Are you using a dock or hub? What kind of port are you using? What version of iCUE do you have installed? Does the EQ function in iCUE? Are you using any other 3rd party audio or RGB software? Link to comment Share on other sites More sharing options...
JWC Posted May 6, 2022 Author Share Posted May 6, 2022 Hi, I have tried both, and neither worked (wireless with USB, and usb-wired). I am not using dock to connect USBs (I am directly connecting them to my laptop). iCUE version is 4.23.137 EQ function is not really working. It tells I can change EQ presets, but I can't really feel EQ changes. Considering the fact that I am relatively audiophile it is hard for me to say I am the one wrong here, and it seems like the iCUE problem EQ functionality is not working. Regarding the thrid parti audio, I have installed dolby access, in order to use it together with the new headset. Beside that, I do not have extra info. My laptop is Razer blade fyi. Link to comment Share on other sites More sharing options...
JWC Posted May 6, 2022 Author Share Posted May 6, 2022 3 hours ago, Corsair Elito said: Hi JWC, Can you indicate how you have you your you headset connected? wireless or wired? Are you using a dock or hub? What kind of port are you using? What version of iCUE do you have installed? Does the EQ function in iCUE? Are you using any other 3rd party audio or RGB software? Please check the answer below... Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Elito Posted May 6, 2022 Corsair Employees Share Posted May 6, 2022 Hi JWC, I was able to get an explanation, 7.1 surround is only available via Dolby Atmos because it currently isn't integrated to iCUE at this time, You would have to use the app otherwise stereo is the only mode that is supported on iCUE. Link to comment Share on other sites More sharing options...
JWC Posted May 8, 2022 Author Share Posted May 8, 2022 On 5/6/2022 at 2:15 PM, Corsair Elito said: Hi JWC, I was able to get an explanation, 7.1 surround is only available via Dolby Atmos because it currently isn't integrated to iCUE at this time, You would have to use the app otherwise stereo is the only mode that is supported on iCUE. Hi, I think the question was erroneous I believe. I wanted to say I am unable to set 8 channel sound via iCUE software... Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Elito Posted May 13, 2022 Corsair Employees Share Posted May 13, 2022 Hi JWC, You would only be able to change the set the channel sound in the windows setting, unfortunately you are not able to do this in iCUE at this point in time. Sorry for the inconvenience. Link to comment Share on other sites More sharing options...
Acactus4321 Posted April 19 Share Posted April 19 I'm having a similar issue. Icue won't turn on 7.1 Surround and is stuck on stereo. The bigger issue however is that when I switch to Dolby sound, the headphones are locked to only use two channels instead of 8. Therfore I cant use either Icue 7.1 surround sound or Dolby 7.1 surround sound. Link to comment Share on other sites More sharing options...
sniper007 Posted September 4 Share Posted September 4 The only way I got the 8 channel working was using the USB cable. You have to do it thru windows sounds. I hope this helps. Link to comment Share on other sites More sharing options...
DarkeTemplar Posted September 4 Share Posted September 4 (edited) Should have gotten the SE's... they default to 8 channel every time you start up the computer! Or turn them on. Or just randomly while you're using it. You'll be begging for stereo... but you'll never get it!! If you're desperate for JK 8 channels... just send the XT's back and get the SE's. They're the same speakers anyway. Edited September 4 by DarkeTemplar Link to comment Share on other sites More sharing options...
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