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iCUE is unable to set 7.1 channels mode for Corsair Virtuoso XT. Only stereo mode is available.


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The issue is as written in the title. To fix the issue, I have reinstalled drivers, and reinstalled iCUE, but nothing worked out.

Please let me know how to fix the issue.

 

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  • Corsair Employees

Hi JWC,

Can you indicate how you have you your you headset connected? wireless or wired?

Are you using a dock or hub? What kind of port are you using? What version of iCUE do you have installed?

Does the EQ function in iCUE? Are you using any other 3rd party audio  or RGB software?

 

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Hi, I have tried both, and neither worked (wireless with USB, and usb-wired).

I am not using dock to connect USBs (I am directly connecting them to my laptop).

iCUE version is 4.23.137

EQ function is not really working. It tells I can change EQ presets, but I can't really feel EQ changes. Considering the fact that I am relatively audiophile it is hard for me to say I am the one wrong here, and it seems like the iCUE problem EQ functionality is not working.

Regarding the thrid parti audio, I have installed dolby access, in order to use it together with the new headset. Beside that, I do not have extra info.

My laptop is Razer blade fyi.
 

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3 hours ago, Corsair Elito said:

Hi JWC,

Can you indicate how you have you your you headset connected? wireless or wired?

Are you using a dock or hub? What kind of port are you using? What version of iCUE do you have installed?

Does the EQ function in iCUE? Are you using any other 3rd party audio  or RGB software?

 

Please check the answer below...

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Hi JWC,

I was able to get an explanation, 7.1 surround is only available via Dolby Atmos because it currently isn't integrated to iCUE at this time, You would have to use the app otherwise stereo is the only mode that is supported on iCUE.

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On 5/6/2022 at 2:15 PM, Corsair Elito said:

Hi JWC,

I was able to get an explanation, 7.1 surround is only available via Dolby Atmos because it currently isn't integrated to iCUE at this time, You would have to use the app otherwise stereo is the only mode that is supported on iCUE.

Hi,

I think the question was erroneous I believe. I wanted to say I am unable to set 8 channel sound via iCUE software...

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Hi  JWC,

You would only be able to change the set the channel sound in the windows setting, unfortunately you are not able to do this in iCUE at this point in time.

Sorry for the inconvenience.

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