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my hs70 pro wireless headset disappeared from icue

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I've been using this headset for about a year and have loved it but just a few days ago it stopped showing up in icue  i tried talking to technical support but everything I tried didn't work I tried reinstalling it multiple times and nothing just wont show up but there's still audio from the headset its just quite I tried it on my laptop and it works just fine . please help

in usbdeview it says its not connected 

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