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k63 wireless keyboard Freezes after 3-5 min of usage

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I have received the keyboard a few days ago and cannot get it to work. I have tried having it connect through wireless as well as wired and the issue persists. I have downloaded Icue attempted to update the firm wear as well as force updated the firm wear. I have attempted to reset the keyboard as well by holding down the esc button to reset as well as resetting my computer. I have found no consistent way to get it to work. I have to turn it off and on multiple times.

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  • Corsair Employees

It sounds like you've already done a good bit of troubleshooting here. I recommend creating a ticket directly with support at this point, so they can look into whether or not a warranty replacement is necessary here.

Please create a ticket right here:


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