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HS80 and Windows 11 does not support 96kKz?

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I just got my headset today been playing around with all the features to see what everything sounds like.

I cannot seem to get the 24 bit @96kHz to enable on Windows 11. I have restarted the PC reinstalled iCUE and still nothing. (yes I am plugged in) 


Even advanced headset properties does not show any options for this... Any help?

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  • 2 weeks later...
  • Corsair Employees

Hi Jonis,

Let's try these steps, which can help with help with audio issues in some cases:


You are unlikely to have the same-named device, so use this for the Nvidia Audio, Realtek, etc... instead of Dell


Do the following steps exactly and see if they resolve your issue.

1. Open up Windows Control Panel

2. Go to Device Manager

3. Click on Audio inputs and outputs

4. Right click on the corsair headset and select Uninstall Device

5. Unplug the headset from your computer and DO NOT plug it back in until the instructions state to.

6. Now restart your computer.

7. Once your computer is back up and running Open your computer's Control Panel.

8. Open the Programs and Features options.

9. Select Corsair Utility Engine in the list, and then select Uninstall.

10. Press Window Key + R to open the Run command.

11. Type %appdata% and press Enter.

12. Delete any Corsair folders in the window that pops up.

13. Return to the Run window and type %localappdata%.

14. Delete any Corsair folders in the window that pops up.

15. Open File Explorer and navigate to C:\Program Files (x86)\.

16. Delete any Corsair folders in that folder.

17. Type Regedit in the Run window and then click OK.

18. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.

19. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.

20. Restart your computer.

21. From Device manager “Audio inputs and outputs” – uninstall - DELLS2421HSX (High Definition Audio Device)

22. From Device manager “Sound,Video and game controllers” uninstall - High definition Audio Device

23. Download a new installer file for iCUE from Corsair.com and reinstall.

24. Plug in and tested headphones and all worked

25. Once iCUE is installed restart your computer one last time.

26. Once your computer is back up and running make sure iCUE is running and then plug your headset back in and test the functionality of the headset and available Windows bitrate.


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