Jump to content
Corsair Community

MM700 Mouse Pad - A request for the USB device descriptor failed.


Recommended Posts

Hi.

So I have this startup problem with my MM700, every time I start my computer the mouse pad light up just until the windows logon screen, then it goes black

And I get a notification in windows that "Windows has stopped this device because it has reported problems (Code 43) A request for the USB device descriptor failed."

My iCUE don't show the mouse pad until I reconnect it. But the USB hub on it works.

I have tried different USB ports on the IO panel, and even tried the 2 ports on the chassi without any success .

 

Some Info:

Device USB\VID_0000&PID_0002\7&3470198d&2&1 was configured.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\VID_05E3&PID_0608\6&c1a2e2f&0&2

------------------------

Device USB\VID_0000&PID_0002\7&3470198d&2&1 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service: 
Lower Filters: 
Upper Filters: 
Problem: 0x2B
Problem Status: 0x0

 

Link to comment
Share on other sites

  • 2 weeks later...
On 4/22/2022 at 6:06 PM, Corsair Elito said:

Hi Zim

Attempt to repair the iCUE software:

Control Panel

Programs and Features

Right Click the iCUE software

Select Repair

Restart computer

Test the mouse pad once again.

 

If issues continue, contact support @ https://help.corsair.com/hc/en-us

 

They can help you with this issue.

 

Okey, tried that, did not work, so support is next.

Link to comment
Share on other sites

On 4/22/2022 at 6:06 PM, Corsair Elito said:

Hi Zim

Attempt to repair the iCUE software:

Control Panel

Programs and Features

Right Click the iCUE software

Select Repair

Restart computer

Test the mouse pad once again.

 

If issues continue, contact support @ https://help.corsair.com/hc/en-us

 

They can help you with this issue.

 

Could it have something to do with the motherboard?

ASUS ROG STRIX B550-F GAMING

Link to comment
Share on other sites

  • 3 weeks later...
On 5/3/2022 at 4:31 PM, Corsair Elito said:

It could be the intermittent USB connectivity issues on 500 Series chipsets, have you updated your bios?

 

Yes, i have updated BIOs, no difference 

Link to comment
Share on other sites

  • Corsair Employees

Make sure you have downloaded and installed the latest AMD chipset drivers for your board directly from AMD's website. If the issue is still persisting after the chipset update, and you have plugged the mousepad directly into a USB port on the back of the physical motherboard, reach out to our support team by opening a ticket at http://help.corsair.com

Link to comment
Share on other sites

  • 1 month later...
On 5/23/2022 at 10:25 PM, Corsair Notepad said:

Make sure you have downloaded and installed the latest AMD chipset drivers for your board directly from AMD's website. If the issue is still persisting after the chipset update, and you have plugged the mousepad directly into a USB port on the back of the physical motherboard, reach out to our support team by opening a ticket at http://help.corsair.com

Did this, nothing changed. 

Still same annoying, start computer, unplug mouse pad, windows login, plug in mouse pad, game.

 

Device USB\VID_0000&PID_0002\7&3470198d&4&1 was configured.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.1806
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\VID_05E3&PID_0608\6&c1a2e2f&0&2
__________________________________________________________________________________________

Device USB\VID_0000&PID_0002\7&3470198d&4&1 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service: 
Lower Filters: 
Upper Filters: 
Problem: 0x2B
Problem Status: 0x0
 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...