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DDR5 kit missing bolt on Heat spreader and issue with Corsair Support


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Hello,

Looking for some assist, contact that can actually help.

I purchased a DDR5 32GB 5600Mhz kit. The bolt fell out on opening the pack as there was no nut on it...

I've opened a support tkt.

There was my address and Phone.

I stated I don't want to send that personal information in an open email--I'll update my Corsair account.

On trying to update my Address Book within my Corsair user account. It gives an error The postal code cannot be found. Please verify the address.” Which is really strange as thats were I live..

The reply from Support is please advise Phone/Address..., Its like they ignored the issue about personal information.

 

Any ideas how to get some sanity happening please?

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