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Corsair Virtuoso headset doesn't pair in wireless mode

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The battery is charged, but it won't connect to the dongle. I seen where in another post they said to try pairing and to no avail. It just says, "plug the usb cable from the device into your system". Both the dongle, and the usb cable are plugged in. There are no new updates for me atm, my headset is running v. 0.17.149 and the wireless receiver is running v. 0.16.80. Please help, I'm really trying not to have to send it back in and I wanna check all bases first.

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