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Corsair Virtuoso turns off while gaming


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Hey, so I’ve had A LOT of problems lately with my headset. 
 

the problem is that when connected wirelessly, after 10 minutes or so, if I’m not talking, or moving around the headset will turn itself off WHILE IM USING IT.

The batteries are fully charged, it’s not a power issue, the headsets seems to think I’m not using it and shuts itself off. The headset disconnects and the RGB turns off. Right after I tap the mic or give it some kind of input, the headset will turn itself back on. 
 

THIS IS THE MOST ANNOYING SOFTWARE BUG ON THE PLANET!!!! How do I turn this feature off? 
 

Ever since I purchased these headsets I’ve had nothing but complaints about them. And the worst part, it’s all software related issues.

 

I have no way to turn the headset off myself, when you are charging them overnight the RGB doesn’t turn off … now this. 
 

please tell me there is a way to prevent them from turning off while in use? 

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  • Corsair Employees

Hey tDübz,

Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS.

When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED.

See if that makes any difference. Hope this helps.

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