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left ctrl key not working for shortcuts


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Hello,

I bought a brand new Corsair K60 RGB PRO and i got an issue.
The left ctrl key is mecanicaly OK, i know that becouise it works on the windows lock screen and is detected into Icue as a left ctrl.
But when i try shortcuts witch it, i doesn't work, like ctrl + W in chrome, or ctrl alt suppr.

How to get this left ctrl work with shortcuts, like others keyboards ?

Thanks you

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  • Corsair Employees

Hi Obi Yann,

Do you have iCUE installed? If so, are you sure you don't have any random macros applied to CTRL? 

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  • Corsair Employees

If you *close* iCUE completely, do you still have these issues with the CTRL inputs in Chrome? Does it definitely have issues in every app, or just Chrome? 

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Hello,

 

Its in every app, the left ctrl does'nt work for any shortcut combo in anay app.

I just test with exiting icue, its the same issue.

But the left ctrl still work on the windows lock screen, for displaying the password authentification.

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Here is a passmark test, there really seems to be no hardware problem, i tried left ctrl +W and it show in passmark.

My problem is really like a configuration problem.

spacer.png

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  • Corsair Employees

Let's try repairing iCUE.

Before repairing iCUE, delete the “Corsair composite virtual input device” driver.

Open Device Manager.
Select Human Interface Devices.
Right-click Corsair composite virtual input device and select Uninstall device.
Tick the Delete the driver software for this device checkbox, and then click Uninstall.

Delete_driver_checkbox.png

Rerun the installation file for iCUE and select Repair.

icue_installation_repair_option.png
Follow the instructions for repairing iCUE.
Reboot your PC.

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