5000D airflow Power button Led light faulty?

[Silfy]

Hi

Just wondering if anyone else has got a faulty power button led light wont turn on and stay on when i turned on my PC. I have checked my mobo manual and have hooked up according to the manual. How do i troubleshoot this? mobo is MSI X570 tomahawk.

Thanks

[LeDoyen]

Usually it's either a dead LED (rare) or it's plugged backwards on the motherboard, in the wrong polarity (extremely common mistake).

have you tried reversing the two wires on the mobo?

[Silfy]

On 4/9/2022 at 10:10 AM, LeDoyen said:

Usually it's either a dead LED (rare) or it's plugged backwards on the motherboard, in the wrong polarity (extremely common mistake).

have you tried reversing the two wires on the mobo?

I have checked over them it seems correct to me right one is positive and left is negative. I've also switch the cables around, Sadly it doesn't work . so i did a test with my old 4000d case and the Power button LED works on that case lol.. 

[LeDoyen]

then if the mobo is working (lights the 4000D power LED), but it doesn't work on the 5000, it's a led failure ^^'

You'll need to open a support ticket with Corsair. Scroll down and click the "customer support" link

[Silfy]

On 4/11/2022 at 9:43 PM, LeDoyen said:

then if the mobo is working (lights the 4000D power LED), but it doesn't work on the 5000, it's a led failure ^^'

You'll need to open a support ticket with Corsair. Scroll down and click the "customer support" link

I just received front i/o replacement from corsair, installed and  it looks like the LED on the old front i/o was faulty. Thanks for your help

cheers