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Microphone is always on

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Hi all, 

I have a VIRTUOSO RGB WIRELESS SE Headset and I am almost happy with it.

My isse is that I hear my Voice in the Headset or in other words the mic is always on and everything recorded friom the mic is played back in the headset speaker...

I am able to push the mute button then it`s ok but no one can hear me.

This issue is also on my Playstation 5 and business Notebook where I am not able to install the iCue software. 

The issue is also if I unplug the USB dongle, witch means that is dosen`t mater if it is pluged in. 


What can I do to solve this?


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