Irish_Gent Posted March 29, 2022 Share Posted March 29, 2022 When installing the new iCUE macOS release, I am greeted with the message "The installation failed", and the end of the install process. This is the same error as the previous version. I am happy to provide any logging if you can help me get them. I am running an M1 Mac Mini with macOS 12.3. Thank you! Link to comment Share on other sites More sharing options...
zend Posted March 30, 2022 Share Posted March 30, 2022 Same issue. Failure trying to install the same version on MacOS 12.3. Look forward to a fix! Link to comment Share on other sites More sharing options...
Fishtybuns Posted March 30, 2022 Share Posted March 30, 2022 I am having the same issue. Unfortunately, if previous history is anything to go by, we won't see or have a fix for some time. When it comes to anything Mac related, any sort of decent support is nonexistent at Corsair. Link to comment Share on other sites More sharing options...
Tinyhorns Posted March 31, 2022 Share Posted March 31, 2022 The previous version (4.21.173) was broken and now they release a new version, with the same errors. Do you even have a QA-department ? 🙂 Link to comment Share on other sites More sharing options...
Jacobh06 Posted March 31, 2022 Share Posted March 31, 2022 Funny enough, I got the same failure message, but then when I opened the iCUE app, its running as this latest version. Link to comment Share on other sites More sharing options...
Irish_Gent Posted April 1, 2022 Author Share Posted April 1, 2022 @Jacobh06 - yeah - I saw it installed too, but when I run it it does not recognize either the k70 or the mouse... So close, yet... Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted April 1, 2022 Corsair Employees Share Posted April 1, 2022 8 minutes ago, Irish_Gent said: @Jacobh06 - yeah - I saw it installed too, but when I run it it does not recognize either the k70 or the mouse... So close, yet... What exactly are you plugging the mouse and keyboard into? Link to comment Share on other sites More sharing options...
Fishtybuns Posted April 6, 2022 Share Posted April 6, 2022 I tried the installation again, and it is still saying it fails, but somehow it is installed and able to be opened. However, it prompts me to do an update which then crashes the program completely. Link to comment Share on other sites More sharing options...
trunkmak Posted April 7, 2022 Share Posted April 7, 2022 Same problem here! I would really like to use the software to add profiles with macros but unfortunately I can't install on my Macbook Pro with M1 Pro Chip running iOS 12.3 Is there any way to use the onboard software to create new profiles with different macro settings? Link to comment Share on other sites More sharing options...
Vonback Posted April 7, 2022 Share Posted April 7, 2022 Hey. I have this same issue. I bought the Harpoon RGB Wireless for gaming on my Macbook Air. The corsair support team, if there is anything I can do? Link to comment Share on other sites More sharing options...
fnmjd Posted April 7, 2022 Share Posted April 7, 2022 Same here with my K95 keyboard. Running 12.3.1 on an Mac Studio M1 Max. Can't get the icue to install and see the keyboard. Have opened up a ticket two weeks ago when I was trying with an M1 Mini. Same issue then too. Still no fix. Link to comment Share on other sites More sharing options...
Fishtybuns Posted April 13, 2022 Share Posted April 13, 2022 Is anyone from Corsair planning on chiming in here to get us an answer or any information? Link to comment Share on other sites More sharing options...
Vonback Posted April 13, 2022 Share Posted April 13, 2022 I think we need to wait until they release the new update for macOS is 12.3.1. Please, tech support, could you confirm this? Link to comment Share on other sites More sharing options...
Puddlewitt Posted April 13, 2022 Share Posted April 13, 2022 I'm seeing the same error on 12.3.1 :( Link to comment Share on other sites More sharing options...
AuroPick2 Posted April 21, 2022 Share Posted April 21, 2022 Same on 12.3.1 Link to comment Share on other sites More sharing options...
Bwrightmedia Posted April 21, 2022 Share Posted April 21, 2022 I’m having the same problem as well. I’m running a 16 inch MacBook Pro M1 Max. When I messaged Corsair support, they responded with installation instructions for PC. Both my Corsair keyboard and mouse are supported by the software, if only I could install it. I don’t think I’ll be buying Corsair again. Link to comment Share on other sites More sharing options...
vinxFer Posted April 22, 2022 Share Posted April 22, 2022 Unbelievable all with the same problem but the company is not responding. You should tell your users that you don't produce the software for m1 yet. Dishonest. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted April 22, 2022 Corsair Employees Share Posted April 22, 2022 The issue is caused by Apple dropping Python support with MacOS 12.3 which is causing the installation to fail. The team is aware of the issue are are working on resolving it but it does take time obviously. 1 hour ago, vinxFer said: Unbelievable all with the same problem but the company is not responding. You should tell your users that you don't produce the software for m1 yet. Dishonest. The iCUE 4 software has been supported on all M1 silicon computers since iCUE 4.17 when iCUE 4 officially launched support for MacOS 1 Link to comment Share on other sites More sharing options...
theKDL Posted April 29, 2022 Share Posted April 29, 2022 Any idea on when the fix will happen? It seems my Corsair mouse is useless on my Mac until this gets resolved? Link to comment Share on other sites More sharing options...
fnmjd Posted April 29, 2022 Share Posted April 29, 2022 Just downloaded the new version and it still fails. 4.23.137 Link to comment Share on other sites More sharing options...
theKDL Posted April 29, 2022 Share Posted April 29, 2022 4 hours ago, fnmjd said: Just downloaded the new version and it still fails. 4.23.137 Yeah, same here. Link to comment Share on other sites More sharing options...
Irish_Gent Posted April 30, 2022 Author Share Posted April 30, 2022 I also just tried 4.23.137 and installation still fails. FWIW, I have had an open case with tech support about this issue since 3/29 (2005183786). I will keep "working" with Corsair on my support case, but must say there hasnt been a lot of progress. Above, a Corsair employee asked me what my devices were plugged into. They have been both directly connected to my mac mini M1, and via an Amazon USB 3,0 powered hub. Neither connection seemed to make a difference. I apologize for the late reply, but I wasnt receiving notifications from being subscribed to this thread. I will look into that as well. I am happy to provide any testing, logs, videos, what ever you may need or ask. I find it notable that in working with customer support on this for over a month - i have never been asked for any additional details or logs... I think we're all here to help Corsair resolve this problem. Please feel free to use me as a resource. My case number is 2005183786. Link to comment Share on other sites More sharing options...
bastian_au Posted May 2, 2022 Share Posted May 2, 2022 (edited) For iCUE macOS to be 650MB~ when compressed says enough. Their development for Apple is hardly sparkling clean best-practices stuff. Having just upgraded to a new Mac Mini (the last of the Intel vintages... RIP) I went to finally get iCUE running only to find this issue having caused the software to be uninstallable. This reminds me of the Let's Encrypt root cert updates, many companies had production outages as they were re-active developers who'd not taken notice of the warnings that had been going around for months. Corsair support with an RMA has revealed a very rigid internal/corporate approach/ethos which evidently perpetuates into other OUs within Corsair - it's a genuine shame as some of their products are brilliant. There's just such a lack of follow-through and genuine care across the board that it undermines what you originally thought of the brand (the all-important 1st appearances). If there's any kind of proper update here in terms of an ETR with your iCUE for macOS package, it would be thoroughly appreciate by many I'm sure. (Are there any alternatives to waiting? For instance would a global Python installation through Homebrew be sufficient for iCUE?) Edited May 2, 2022 by bastian_au Added mention of Homebrew/Python (instead of waiting) Link to comment Share on other sites More sharing options...
BlackScorpion Posted May 3, 2022 Share Posted May 3, 2022 I'm having this issue but only with this latest version 4.23.137? all previous versions i've had little to no issues? See attached screenshot. Link to comment Share on other sites More sharing options...
mr_lexy Posted May 3, 2022 Share Posted May 3, 2022 Got the same issue on my m1 Macbook. I hope they find a fix pretty soon.... Link to comment Share on other sites More sharing options...
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