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CORSAIR iCUE macOS v4.22.203 - "The Installation Failed"


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When installing the new iCUE macOS release, I am greeted with the message "The installation failed", and the end of the install process. This is the same error as the previous version.  I am happy to provide any logging if you can help me get them.  I am running an M1 Mac Mini with macOS 12.3. Thank you! 

Pasted_Image_3_29_22__4_13_PM.png

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I am having the same issue. Unfortunately, if previous history is anything to go by, we won't see or have a fix for some time. When it comes to anything Mac related, any sort of decent support is nonexistent at Corsair.

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  • Corsair Employees
8 minutes ago, Irish_Gent said:

@Jacobh06 - yeah - I saw it installed too, but when I run it it does not recognize either the k70 or the mouse...  So close, yet...

What exactly are you plugging the mouse and keyboard into?

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I tried the installation again, and it is still saying it fails, but somehow it is installed and able to be opened. However, it prompts me to do an update which then crashes the program completely.

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Same problem here! 

I would really like to use the software to add profiles with macros but unfortunately I can't install on my Macbook Pro with M1 Pro Chip running iOS 12.3

Is there any way to use the onboard software to create new profiles with different macro settings?

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Same here with my K95 keyboard.  Running 12.3.1 on an Mac Studio M1 Max.  Can't get the icue to install and see the keyboard.  Have opened up a ticket two weeks ago when I was trying with an M1 Mini.  Same issue then too.  Still no fix.

 

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I’m having the same problem as well.  I’m running a 16 inch MacBook Pro M1 Max.  When I messaged Corsair support, they responded with installation instructions for PC.  Both my Corsair keyboard and mouse are supported by the software, if only I could install it.  I don’t think I’ll be buying Corsair again.

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  • Corsair Employees

The issue is caused by Apple dropping Python support with MacOS 12.3 which is causing the installation to fail. The team is aware of the issue are are working on resolving it but it does take time obviously. 

1 hour ago, vinxFer said:
Unbelievable all with the same problem but the company is not responding. You should tell your users that you don't produce the software for m1 yet. Dishonest.

The iCUE 4 software has been supported on all M1 silicon computers since iCUE 4.17 when iCUE 4 officially launched support for MacOS

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I also just tried 4.23.137 and installation still fails.  FWIW, I have had an open case with tech support about this issue since 3/29 (2005183786).  I will keep "working" with Corsair on my support case, but must say there hasnt been a lot of progress.

Above, a Corsair employee asked me what my devices were plugged into.  They have been both directly connected to my mac mini M1, and via an Amazon USB 3,0 powered hub.  Neither connection seemed to make a difference.  I apologize for the late reply, but I wasnt receiving notifications from being subscribed to this thread.  I will look into that as well.

I am happy to provide any testing, logs, videos, what ever you may need or ask.  I find it notable that in working with customer support on this for over a month - i have never been asked for any additional details or logs...  I think we're all here to help Corsair resolve this problem.  Please feel free to use me as a resource.  My case number is 2005183786. 

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Posted (edited)

For iCUE macOS to be 650MB~ when compressed says enough. Their development for Apple is hardly sparkling clean best-practices stuff.

Having just upgraded to a new Mac Mini (the last of the Intel vintages... RIP) I went to finally get iCUE running only to find this issue having caused the software to be uninstallable. This reminds me of the Let's Encrypt root cert updates, many companies had production outages as they were re-active developers who'd not taken notice of the warnings that had been going around for months.

Corsair support with an RMA has revealed a very rigid internal/corporate approach/ethos which evidently perpetuates into other OUs within Corsair - it's a genuine shame as some of their products are brilliant. There's just such a lack of follow-through and genuine care across the board that it undermines what you originally thought of the brand (the all-important 1st appearances).

If there's any kind of proper update here in terms of an ETR with your iCUE for macOS package, it would be thoroughly appreciate by many I'm sure.

(Are there any alternatives to waiting? For instance would a global Python installation through Homebrew be sufficient for iCUE?)

Edited by bastian_au
Added mention of Homebrew/Python (instead of waiting)
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I'm having this issue but only with this latest version 4.23.137? all previous versions i've had little to no issues?  See attached screenshot. 

Screen Shot 2022-05-02 at 9.02.26 PM.png

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