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ICUE Failing to Recognize RGB Hub


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Hello everyone,

I would like to preface this by stating this whole system was working perfectly at one point, before I redone my cable management. I have quadruple checked my wiring to make sure everything is right and taken other steps to ensure this is a software issue and not a hardware one. 

So, got a bit of a conundrum here. I have three Corsair SP 120mm fans mounted on the top of my Cooler Master H500M case. These fans came with the RGB Hub, the one with a hardwire that runs to a USB 2.0 header on the motherboard. The H500M comes with a less than stellar performing RGB Hub/Fan controller out of the box. So the issue I am having is if I have both the Corsair RGB Hub and Cooler Master Hub plugged into the motherboard, the corsair one will not work. By this I mean the ICUE software won't recognize it. If I unplug the Cooler Master hub ICUE will recognize the RGB Hub. I have updated all my drives and my ICUE is up to date. Any ideas on how to fix this? 

Thank you for any comments!

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Where do you have these connected? Are you using any kind of splitter or are each on their own header?

 

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So, for the three case fans that came standard with the case, they are all wired into the Cooler Master Hub for their RGB, then the fans are powered by a three way splitter to the motherboard. The three corsair fans are all wired separately into the motherboard's fan headers (they are working power wise). The RGB headers are all wired into the RGB hub in sequential order. Both the Corsair and CoolerMaster Hubs are wired into the motherboard with a USB 2.0 cable.

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8 hours ago, PerlerBear said:

Both the Corsair and CoolerMaster Hubs are wired into the motherboard with a USB 2.0 cable.

OK, this is what I'm interested in.

Are they wired to the same header or to a different header?

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I’m using an MSI MEG X570 ACE motherboard, it has two usb 2.0 headers. Each hub is plugged in separately. 

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And it only works with one of them plugged in? That's quite odd. What if you switch them around?

What weird is that it worked ... you redid cables ... and now it doesn't. You didn't add anything else into the system at the time?

Have you used USBDeView to see if the device is detected via Windows at the USB level? Download USBDeView from https://www.nirsoft.net/utils/usb_devices_view.html.

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So, I got back from a 12 hour work shift and booted my pc and it worked. I have no idea what happened. I’m going to rip out all the cooler master stuff cause it’s just abysmal compared to Corsair in terms of features anyways. To add to the mystery, and answer your questions, I didn’t change anything accept tidying up the cables. Also, my mother board only has two USB 2.0 headers and I tried switching them around to no avail. We’ll see if it continues to work. Sincerely, thank you for assisting me! Also, screw RGB!

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