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Email Tech Support Issues - Corsair Virtuoso SE replacement USB receiver


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On Friday I place a support ticket via the Corsair website requesting help in replacing a lost USB Receiver for my Corsair Virtuoso SE headset. A response from the agent requested the S/N of my headset which I provided.

The next correspondence from the agent said "I went ahead and placed your order for your replacement ear pads. Keep an eye out on your email for shipping updates."

I have responded numerous times stating I did not ask for ear pads and that I needed information on if the USB receiver is replaceable. I received a tracking number today from the agent and again stated this.  Is it possible to escalate this or should I submit another support ticket?

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  • Corsair Employees

On Friday I place a support ticket via the Corsair website requesting help in replacing a lost USB Receiver for my Corsair Virtuoso SE headset. A response from the agent requested the S/N of my headset which I provided.

The next correspondence from the agent said "I went ahead and placed your order for your replacement ear pads. Keep an eye out on your email for shipping updates."

I have responded numerous times stating I did not ask for ear pads and that I needed information on if the USB receiver is replaceable. I received a tracking number today from the agent and again stated this.  Is it possible to escalate this or should I submit another support ticket?

Hi Austin34500,

Sorry about the little miscommunication on our end. I'm converting this Forum post into a ticket on your behalf, and we're going to have someone send out the correct part shortly. Please simply stand by for a few email updates, as they should be coming in soon. 

Thank you.

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