Corsair iCUE H150i ELITE pump issue

[christinelou]

Hi,
When I plug in the power supply, the pump on the Corsair iCUE H150i ELITE shows a red exclamation point. As I turn on the computer, red lights are flashing. I rewired everything, rechecked it all and did not find any connection errors. The computer detects the fans but says that the pump is not working, that I should contact the assistance service.
What should I do? How do I do it?
Thank you for your help

 

[christinelou]

Any clue ?

[mpoffo]

Is the pump running?  Does your computer heat up and shut down due to the heat? 

I am assuming you have the LCD screen and commander core plugged into the USB headers (of your board or other means) and  power is connected.  I am also assuming that the pump is connected to the CPU Fan header of your motherboard.

There are several things to consider. I won't pretend to be an expert but I can point you do this thread on the LCD issues:

 

Others may have more to contribute but I would consider contacting Corsair support as well and see if they can assist you.  See the Contact Us at the bottom of the page.

Edited March 18, 2022 by mpoffo

[christinelou]

Thanks a lot for your reply. The pump is not running but the computer stayed cool during the 30mins I used it.

Yes, all the connections you mention are OK.

I'll check the points in the video and try to contact Corsair.