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HS70 - Mute button kills mic and audio

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Hi, whenever I press the mute button (or wander too far away from the dongle) the mic mutes, and all audio stops. Turning the headset off and on again does nothing, restarting the computer does nothing. I need to remove the dongle and replace it to make it work again.

I've attempted the battery reset I saw mentioned in another thread (turn off headset, press mute for 15-20 seconds, wait 15 seconds, turn on) and this leaves it in the same state as pressing the mute button alone.

Anything else I can do?

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