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ICUE - NEW MOUSE


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Wired or wireless M65 Ultra?  Where is it connected (usb or receiver)?  If you are connecting to the K100 passthrough, make sure both KB usb plugs are connected and you may want to try different USB ports on the MB I/O panel. 

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Does the mouse work, but is not detected?  Or is it completely non-functional?  Do you see any yellow error triangles in the Windows Device Manager? 

 

If Device Manager errors, it may be a bad piece of hardware and needs to be swapped with the vendor.  If no triangles, try a quick repair of the CUE app.  WIndows Apps -> Corsair iCUE and select "modify".  This will not erase profiles or settings.  

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  • Corsair Employees

If you have access to a second computer test and see if the issue persists, otherwise it is most likely a defective mouse and would need to be replaced by either exchanging it with the retailer or contacting us directly though a support ticket. If the mouse works as it should on a second system and is detected by iCUE then it is likely an issue of some kind with the USB of your main system.

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  • Corsair Employees
14 hours ago, Slimfusion said:

the mouse works just not connected thru ICUE - Bestbuy said the exchange would need to be done thru Corsair.  go figure!  🙂

What exact version of iCUE do you have installed?

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Well, the defunct CUE 3 that reached end of life about a year ago is not going to work with any product released since then.  You need to update to CUE 4.

https://www.corsair.com/us/en/downloads

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